**The candidate will need to come on-site on the first day to collect equipment.**
**This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes.**
The DMV Modernization Program is moving toward a product driven delivery environment, and this position plays a critical role in making that transition successful. This role operates within a product driven delivery model and contributes directly to defining, refining, and supporting product value delivery. The Business Analyst is not a traditional requirements gatherer but a clarity creator and alignment driver who ensures the teams are working on the right things, at the right time, in the right way.
The ideal candidate thrives in ambiguity, creates order from complexity, and moves work forward by uncovering missing information, solving problems end to end, and translating business needs into well structured, testable features and requirements. This role partners closely with Product Owners, Workstream Leads, vendors, and IT teams to shape the product vision into actionable delivery.
As the DMV transitions toward a product-oriented operating model over the next 18 months, this role will help build the foundation of effective delivery routines, cross-team integration, and vendor accountability that will enable long-term success. This role works closely with Product Owners, Program Leadership, SMEs, IT teams, and vendor partners to support effective product delivery and modernization outcomes.
Key Responsibilities
Leads discovery with business units and SMEs to understand goals, user needs, and operational challenges
Translates business concepts into clear user stories, features, workflows, acceptance criteria, and business rules
Ensures requirements are testable, unambiguous, and aligned with product outcomes and value
Identifies and resolves requirement gaps early, long before development or testing begins
Maintains clear, evolving documentation that supports iterative delivery, including requirements, process flows, acceptance criteria, and user facing artifacts.
Partners with Development, Testing, Data, OCM/Training, and Implementation teams to ensure shared understanding
Identifies cross impacts and dependencies across workstreams and collaborates with delivery leadership to ensure coordinated action.
Breaks down complex or ambiguous problems into structured, actionable insights
Performs end to end analysis across workflows, systems, and data to uncover root causes
Supports testing by ensuring coverage aligns with requirements and validating delivered functionality
Supports UAT planning and readiness by validating test coverage against requirements, coordinating business tester engagement, and ensuring clear acceptance criteria.
Ensures full traceability of requirements from business needs to delivered functionality
Collaborates with vendor business analysts, delivery teams, and product specialists to ensure alignment of requirements and solution intent
Works closely with Product Owners to refine features, define value, and support backlog prioritization
Focuses on user value, outcomes, and measurable business impact
Supports iterative delivery and continuous learning cycles
Required Skills & Experience
Experience as a Business Analyst, Product Analyst, or similar role
Strong analytical, investigative, and critical thinking skills
Proven ability to create clarity, structure ambiguity, and drive alignment across teams
Experience translating complex business needs into structured requirements, workflows, and acceptance criteria
Ability to independently uncover answers, resolve requirement gaps, and drive progress without waiting for direction
Strong communication skills with the ability to work across business and technical teams
Experience working in Agile, iterative, or fast paced delivery environments (preferred)
Desired Attributes
Takes ownership of problems and drives them to resolution
Highly resourceful, proactive, and persistent actively pursues answers rather than waiting
Thrives in ambiguity and brings order to incomplete, conflicting, or unclear information
Learns quickly and adapts to new business and technical domains
Recognizes patterns, asks strong questions, and uncovers issues others overlook
Builds strong relationships and communicates well with both technical and business partners
Anticipates issues before they escalate into risks
Energized by solving problems, connecting dots, and helping teams make progress
Focused on outcomes and value, not just documentation or activity
Soft Skills
Strong written and verbal communication skills across business and technical audiences
Skilled in facilitating discussions and driving shared understanding across diverse workstreams
Strong attention to detail with the ability to create clarity from complexity
Highly proactive, organized, and able to manage multiple moving pieces
Comfortable navigating ambiguity and helping teams reach alignment
Able to break down complex problems into digestible, actionable parts
Adaptable and resilient in environments where priorities and needs evolve quickly
Education
Bachelor s degree in business, public administration, information systems, computer science, or a related field
Equivalent professional experience may substitute for a degree
Certifications in Business Analysis, Agile, Scrum, Product Ownership, or related areas are beneficial but not required