| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Experience and knowledge of browser-based applications. | Required | 3 | Years |
| Experience researching, analyzing and interpreting automated system problems. | Required | 5 | Years |
| Experience working in a Application/Production Support based (not hardware) help desk environment. | Required | 3 | Years |
| Working knowledge of social services and subsidized Child Care / Providers. | Desired | 3 | Years |
| Broad knowledge of the CWIS/PATH NC application and functionality. | Desired | 3 | Years |
| Experience writing and running SQL queries. | Desired | 5 | Years |
| Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. | Required | 3 | Years |
| No. | Question |
|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? |
| Question2 | All work must be completed on site at the manager's discretion. Do you accept this requirement? |
| Question3 | Some local travel may be required in performance of the work. Do you accept this requirement? |
| Question4 | Please list candidate's email address HERE that will be used when submitting E-RTR. |
| Question5 | LOOKING FOR IMMEDIATE HIRE. Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment. |
| Question6 | Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement? |
| Question7 | Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirement? |
| Question8 | Candidates submitted above the bill rate of $33.00 will not be considered. Do you accept this requirement? |
| Question9 | Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm? |