NCFAST- P14 IReadiness Liaison

OST Workforce

Durham, NC

JOB DETAILS
SKILLS
Capacity Analysis, Case Management, Change Management, Coaching, Communication Skills, Community and Social Services, Conferences, Customer Service Systems, Department of Health and Human Services, Desktop Administration, Help Desk, Identify Issues, Knowledge Base, Medicaid, Navigation Systems, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Reimbursement, Sales/Support Engineering (SE), Service Delivery, Social Work, Software Development, Strategic Planning, Systems Analysis, Willing to Travel, Writing Skills
LOCATION
Durham, NC
POSTED
1 day ago
NC FAST requires the services of a readiness liaison to support change management and readiness for implementation of NC FAST Medicaid Transformation (Project 14) modules.



**Extensive statewide travel up to 70% of the time is required in the performance of the work. Travel may include some evenings and weekend days.**

NOTE: COVID-19 restrictions prohibit travel at this time; however, when restrictions are lifted, this role may be expected to travel as needed to meet the requirements of this position.

The NC Department of Health and Human Services seeks contract resources to provide support for county department of social services NC FAST users as they learn the NC FAST Case Management System. This is NOT a desktop support and NOT a help desk support position. This position uses policy subject matter expertise regarding Medicaid programs and knowledge of NC FAST functionality, as well as understanding of how counties provide delivery of services to guide new users in correct navigation and submission of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. This role may coordinate with other NC FAST business team and project team members to troubleshoot, replicate and report errors and/or unexpected outcomes within the system. The County Support Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication, and maintain communication with state and county staff to clarify statutory, policy and procedural concerns impacting or related to Medicaid Programs.
** Extensive statewide travel is required up to 70% of the time. Work hours may occasionally include evenings and weekends. Travel expenses are reimbursed using the state s protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel.**
Required/Desired Skills
SkillRequired /DesiredAmountof Experience
Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social servicesRequired3Years
Demonstrated working knowledge of/ability to interpret rules, procedures and policies with an emphasis on NC Medicaid programs.Required3Years
Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are metRequired3Years
Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plansDesired3Years
Ability to think analytically and engage in active problem-solving. Required3Years
Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected resultsRequired3Years
Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communicationRequired3Years
Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individuallyRequired3Years
Demonstrated above average relationship building and retention skills with both internal and external partnersRequired3Years

Questions
No.Question
Question1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced outside the country. Do you accept this requirement?
Question3Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question4All work must be performed on State premises at the client's discretion. Do you accept this requirement?
Question5Extensive statewide travel up to 80% of the time is required in the performance of the work. Travel may include some evenings and weekend days. Do you accept this requirement? NOTE: COVID-19 restrictions prohibit travel at this time; however, when restrictions are lifted, this role may be expected to travel as needed to meet the requirements of this position.
Question6LOOKING FOR IMMEDIATE HIRE: Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates available for the duration of the assignment. Do you accept this requirement?
Question7Budgeting for this position allows for a rate of $42.00 per hour. Candidates submitted above this amount may not be considered. Do you accept this requirement?
Question8Please list candidate's email address HERE that will be used when submitting E-RTR.
Question9Travel expenses are reimbursed using the state s protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel. Do you accept this requirement?

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