POSTING TYPE: Entry level & Promotional
Current City Employees may apply, but must have completed initial Civil Service probationary period and must have received a satisfactory performance rating on their last evaluation to receive promotional preference.
ENTRY LEVEL SALARY: $38,057
CIVIL SERVICE EXAM: Written Exam (100% of final score)
Content areas on the exam include: Telephone Etiquette, Business English and Mathematics, Following Instructions, Reading Comprehension, Working Relationships, and Communication Skills.
ESSENTIAL FUNCTIONS
Operates National Crime Information Center (N.C.I.C.) computer terminal, verifying entries, entering data, and acquiring information for officers, criminal investigators, etc.
Checks all persons who are arrested for outstanding warrants and on N.C.I.C.
Removes all recovered items from system.
Enters missing person reports.
Releases N.C.I.C. classified information to appropriate law enforcement personnel.
Maintains communication via police radio with officers in the field regarding warrants, vehicle registrations, driver's license status, stolen vehicles, etc.
MARGINAL FUNCTIONS
Maintains, reviews and updates all books, files, reports and other related data pertaining to the N.C.I.C. computer operations.
Files information in established files and removes files upon request and matches with reports, correspondence, etc.
Assists officer and other law enforcement officials in obtaining copies of records and other documents.
Types important information for files, records, correspondence, etc.
Takes requests over the phone and in person for information regarding records.
Proofs records for errors and contacts authorized individuals for corrections.
Prepares statistical information for various reports.
Maintains sex offender files.
Performs related work as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of the principles and practices of operating computers (i.e., N.C.I.C., personal computers, etc.).
Knowledge of proper telephone techniques.
Knowledge of Business English and spelling.
Knowledge of arithmetic and basic math.
Knowledge of modern office practices and procedures.
Knowledge of record keeping practices and filing.
Ability to organize work in a logical manner and handle several projects simultaneously.
Ability to follow oral and written instructions.
Ability to read and comprehend detailed subject matter, i.e., federal rules and regulations governing N.C.I.C. computer operations.
Ability to express ideas and information clearly, concisely and convincingly.
Ability to speak clearly and distinctly over radio (enunciating words carefully).
Ability to understand and carry out oral and written instructions.
Ability to meet the public and deal effectively with their questions or problems.
Ability to establish and maintain effective working relationships with fellow employees and other departments or organizations.
Ability to communicate effectively orally and in writing.
Ability to operate a typewriter at a rate of 25 wpm.
Ability to multi-task and prioritize duties.
PHYSICAL REQUIREMENTS
This position consists of primarily light work, requiring the incumbent to exert up to 20 pounds of force occasionally, or 10 pounds (or less) of force frequently in order to lift/carry, push/pull or otherwise move objects. The job usually requires walking or standing to a significant degree; however, if the employee frequently uses arm and/or leg controls which require him/her to exert forces greater than 10 pounds and the employee sits most of the time, the job should be rated for Light Work. A description of the specific physical requirements associated with this position is maintained on file in the Human Resources office for review upon request.
MENTAL REQUIREMENTS
This position uses relevant principles and procedures to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists (e.g. drafter, firefighter, and carpenter). A description of the specific mental requirements associated with this position is maintained on file in the Human Resources office for review upon request.
MINIMUM REQUIREMENTS
Graduation from a standard high school or equivalent.
One year of experience in an office setting which involved the use of computers and/or the maintenance of files and records.
PREFERRED QUALIFICATIONS
Experience in computer keyboard operation or other typing-related work preferred.
Experience multitasking in a busy environment preferred.
NOTE: Newly hired NCIC Operators are expected to remain in the position for a minimum of one (1) year post-hire due to training and certification costs.
HYBRID WORK ELIGIBILITY
This position is ineligible for hybrid work
Note: Background checks will be conducted.
Drug testing may be required.
AN EQUAL OPPORTUNITY EMPLOYER/DRUG FREE WORKPLACE
The City of Knoxville does not discriminate on the basis of race, color, creed, national origin, sex, religion, age, veteran status, disability, gender identity, genetic information, or sexual orientation in employment opportunities.