Nebraska Orthopaedic Performance General Manager

Nebraska Orthopaedic Center

Lincoln, Nebraska

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JOB DETAILS

SKILLS

Budget Management, CPR Certification, Coaching, Communication Skills, Cost Control, Customer Satisfaction, Customer Support/Service, Defibrillator, Engagement Marketing, Exercise Science, Expense Tracking, Financial Analysis, Financial Control, Financial Management, Financial Reporting, Fitness, Interpersonal Skills, Lead Generation, Leadership, Maintain Compliance, Marketing, Marketing Campaign, Network Operations Center, Operations Management, Operations Planning, Orthopedics, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Profit & Loss, Quality Monitoring, Regulatory Compliance, Reimbursement, Revenue Growth, Safety Standards, Sales, School Buildings, Set Goals, Social Media Marketing, Sports, Sports Management, Strategic Planning

LOCATION

Lincoln, Nebraska

POSTED

4 days ago

Job Title: Performance General Manager
*Typical Schedule: Varies
Job Type: Full Time 

We always strive to make your experience at Nebraska Orthopaedic Center a friendly, comfortable, and positive one. We want you to feel you received the same high-quality care we would offer a member of your own family. At NOC, we strive to be your healing destination.

Essential Job Duties:
Leadership & Operations

Manage all day-to-day operations of the training center.
Ensure compliance with our standards, policies, and procedures.
Create and maintain a positive, professional, and athlete-focused culture.
Develop operational systems that maximize efficiency and customer satisfaction.
Maintain facility appearance, equipment readiness, cleanliness, and safety standards.
Resolve customer concerns promptly and professionally.

Staff Management

Recruit, hire, train, supervise, and evaluate coaches, trainers, and administrative staff.
Schedule staff to meet operational needs while controlling labor costs.
Conduct regular team meetings and performance reviews.
Foster professional development and accountability among team members.

Sales & Enrollment Growth

Drive athlete enrollment and membership growth.
Lead sales efforts including consultations, facility tours, follow-up communications, and closing memberships.
Develop strategies to increase athlete retention and renewals.
Track key performance indicators (KPIs) related to leads, conversions, enrollments, and retention.

Marketing & Community Engagement

Build relationships with schools, coaches, athletic directors, clubs, trainers, and community organizations.
Attend community events, sports tournaments, expos, and networking opportunities.
Coordinate local marketing campaigns and social media initiatives.
Develop referral partnerships that generate athlete leads.

Financial Management

Manage budgets and oversee financial performance.
Monitor revenue, expenses, payroll, and profitability.
Prepare regular operational and financial reports for ownership.
Achieve monthly, quarterly, and annual revenue goals.
Ensure proper cash handling and financial controls.

Athlete Experience

Ensure athletes receive exceptional customer service and training experiences.
Monitor program quality and client satisfaction.
Support staff in maintaining a safe and motivating training environment.
Encourage athlete goal setting, progress tracking, and achievement.

Qualifications:

Bachelor’s degree in Business, Sports Management, Exercise Science, Education, Marketing, or related field (or equivalent experience).
3+ years of leadership or management experience.
Experience supervising employees and managing operations.
Strong sales, marketing, and customer service skills.
Excellent communication and interpersonal abilities.
Ability to work evenings and weekends as business demands require.
Prefer experience in youth sports, athletic training, fitness, or sports performance industries.
Prefer experience managing membership-based businesses.
Knowledge of athletic development and sports performance training is preferred.
CPR/AED certification or ability to obtain certification is preferred.

This position offers an opportunity to lead a high-impact athletic training business dedicated to helping athletes maximize their performance and achieve their goals.

EOE

Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Free parking
Health insurance
License reimbursement
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

About the Company

Nebraska Orthopaedic Center

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