Call Centers, Communication Skills, Contract Negotiation, Credit and Collections, Follow Through, Legal, Litigation, Negotiation Skills, Organizational Skills, Persuasion Skills, Problem Solving Skills, Sales, Scripting (Scripting Languages), Team Player, Time Management
Negotiator / Collections Specialist
New York, NY
$55,000 Base + Bonuses (Potential to Earn $100,000)
Position Overview
We are seeking a sharp, persistent, and highly organized Negotiator / Collections Specialist to join a fast-paced litigation and collections environment focused on merchant cash advance matters.
In this role, you will manage a high volume of active files, communicate directly with business owners who are in default, and negotiate settlement agreements to resolve outstanding balances. This is not a scripted call center role — we are looking for someone who can think on their feet, handle difficult conversations professionally, and stay composed under pressure.
The ideal candidate is a strong communicator who is confident on the phone, organized, resilient, and capable of managing multiple conversations and files at once.
Key Responsibilities
- Manage and negotiate a high volume of active collection files
- Call, text, and email merchants regarding outstanding balances and settlement opportunities
- Negotiate payment arrangements and settlement agreements
- Maintain detailed notes and follow-ups within internal systems
- Work closely with attorneys and internal teams regarding litigation status and negotiations
- Communicate with clients regarding account updates and settlement progress
- Stay organized across multiple ongoing negotiations and deadlines
- Handle difficult conversations professionally without becoming emotionally reactive
- Think strategically and creatively when files become stalled or unresponsive
- Meet activity and performance expectations in a fast-paced environment
Requirements
- Previous experience in collections, debt settlement, negotiations, sales, or a high-volume phone-based role
- Strong communication and negotiation skills
- Ability to handle pressure and difficult conversations calmly
- Highly organized with strong follow-through
- Self-starter mentality with the ability to work independently
- Comfortable managing a large volume of files and conversations simultaneously
- Thick skin and resilience — able to move past rejection and objections quickly
- Strong problem-solving skills and ability to think beyond a script
- Comfortable working fully in-office in a fast-paced environment
Ideal Candidate
- Confident and persuasive communicator
- Calm under pressure and not easily rattled
- Naturally organized and proactive
- Strong personality with good judgment and professionalism
- Team player who communicates well internally and externally
- Motivated by bonuses, growth, and performance incentives
Compensation & Benefits
- $55,000 base salary
- Significant bonus potential with realistic earnings up to $100,000+
- Health insurance contribution
- Dental coverage
- Commuter benefits
- PTO plus federal holidays
- Growth opportunity within a growing legal and collections operation
Email resumes to ahuva@maiplacement.com