Neighborhood Services Coordinator

Neighborhood Services Coordinator Job Description

Salary: $55,777.43 Annually

Location: Jacksonville, FL

Job Type: Civil Service

Job Number: 2026-06902

Department: NEIGHBORHOODS

Opening Date: January 5, 2026

Closing Date: January 16, 2026 11:59 PM Eastern

Job Description:

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered "yes" to any of these questions, you need to complete your application now. Work for the city you love!!!

The Neighborhoods Department is actively seeking four (4) Neighborhood Services Coordinator. As a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well. In addition to health insurance, dental, vision, life insurance, and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

Job Responsibilities:

This is entry-level professional planning work in designing, implementing, administering, and monitoring the delivery of various types of human services programs and systems. Work requires a basic understanding and application of the theories, principles, and practices of human services usually gained through degree-granting schools, or an equivalent level of practical knowledge gained through experience.

Key Responsibilities:

• Communicates and discusses details of community activities and any issues that should be elevated to senior management.
• Interacts and works with the general public, acting as a liaison between City Officials, City staff, and the community.
• Serves as a reliable source of information about City programs, departments, facilities, and training.
• Collaborates with others to help produce and facilitate neighborhood block parties, festivals, conferences, and publications.
• Acts as a delivery agent for certain City services and sends out informational emails for the various City departments when asked.
• Builds and maintains beneficial relationships, communicates information to the public, and coordinates activities for the public and organizations by setting up trainings for the community.
• Acts as a point of contact for the community by assisting the public when they call with concerns, directing the public to the correct contact if not able to assist.
• Reports to and works closely with Neighborhood Services Supervisor.
• Facilitates meetings and cooperation among people, agencies, and organizations.
• Prepares for and facilitates community meetings, public engagement events, and workshops in support of assigned committees.
• Schedules and coordinates speakers/presentations from various departments, boards, City staff, and government agencies as requested by committee chair.
• Develops and maintains contact with community leaders, the general public, elected officials, and City staff.
• Streamlines and handles public communication, coordination efforts, and public concerns.
• Corresponds and responds to citizen inquiries.
• Supports office programs and training for citizens to help educate the public.
• Works with the community to build community morale and pride by assisting the community with outreach events, recruitment, and creating or supporting organization of neighborhood associations and groups.
• Tracks program attendance, committee membership, and department and personnel representatives for the various meetings, trainings, and community events.
• Collaborates and communicates with constituents to assist with starting a Neighborhood Association.
• Sets up and staffs community events, setting up tables and booths.
• Responds efficiently to requests and inquiries from elected officials, the general public, and City staff.
• Provides well-written, clear, and concise reports to management.
• Prepares meeting documents, reports, and meeting summaries monthly.
• Provides electronic copies to committees and the public.
• Ensures meetings comply with City of Jacksonville Executive Orders, Roberts Rules of Order, and the Sunshine Law.
• Reviews and processes membership applications and documents submitted by citizens.
• Operates standard office equipment such as personal computers using word processing, spreadsheet, database, and other related software.

Requirements:

• Five (5) years of education and/or experience in human services planning, or a closely related field which includes:
• At least one (1) year of responsible administrative, professional, or technical experience in human services planning, statistical research, and program evaluation.
• A bachelors degree or higher from an accredited institution in Public Administration, Human Services, Social Services, Psychology, Sociology, or Family Services is preferred.
• Must possess and maintain a valid drivers license during employment in this class.
• Must qualify for, obtain, and maintain a City of Jacksonville public driver certification for employment.
• Must have at least one (1) year of responsible administrative, professional, or technical experience in human services planning, statistical research, and program evaluation.
• Must have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings.
• Must have a valid drivers license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings.

Supplemental Questions:

1. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application? Yes No
2. Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future? Yes No
3. The budgeted annual salary for this position is $55,777.43. This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.) Yes No
4. This position is located in an office and is not a remote location. I have read and understand the above statement. Yes No
5. Part-time and volunteer work experience may be considered if an applicant has worked/volunteered 20 hours per week or more. The complete work history, including number of hours worked per week, must be included in your application if you would like this experience to be considered. I have read the above statement and understand what is required. Yes No
6. A bachelors degree or higher from an accredited institution in Public Administration, Human Services, social Services, Psychology, Sociology or Family services is preferred. Do you have a degree in one of these areas? I have a bachelors degree or higher in one of the preferred areas. I have a bachelors degree or higher in another area. None of the above.
7. If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application. Yes No
8. Do you have five (5) years of education and/or experience in human services planning, or a closely related field? I have 5 years or more of education and/or experience in human services planning. I have 5 years or more of education and/or experience in a closely related field. I have less than 5 years of related education and/or experience. None of the above.
9. If your experience is in a related field, please state the related field and explain how its related to human services planning. Yes No
10. Provide a detailed description (at least 3-4 complete sentences) of your experience. Yes No
11. Indicate the organization(s) you worked for where you gained this experience. Yes No
12. Do you have at least one (1) year of responsible administrative, professional, or technical experience in human services planning, statistical research, and program evaluation? Yes, I have at least 1 year of experience in all 3 areas. I have at least 1 year of experience in 2 of the 3 areas. None of the above.
13. Provide a detailed description (at least 3-4 complete sentences) of your experience in STATISTICAL RESEARCH. If none, state N/A. Yes No
14. Indicate the organization(s) you worked for where you gained this experience. Yes No
15. Provide a detailed description (at least 3-4 complete sentences) of your experience in PROGRAM EVALUATION. If none, state N/A. Yes No
16. Indicate the organization(s) you worked for where you gained this experience. Yes No
17. Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess. Yes No
18. If you have a State of FL license, does your license currently have one or more of these restrictions? C or 1 - Business Purpose Only D or H - Employment Purposes P or 2 - Probation Interlock Device S or I - Other Restriction Two or more of these restrictions. I have an out of state license. None of the above.
19. Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date? Yes No
20. Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date? Yes No
21. Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date? Yes No
22. I consent to the City of Jacksonville using the drivers license information I have provided to access a drivers license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request. Yes No
23. Provide your full Drivers License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process. Yes No
24. If you