Answer and return phone calls — take messages, direct calls to the appropriate personnel, and provide clear, accurate responses to general client questions.
Schedule clients — collect required trip information, input data accurately, and schedule transportation in alignment with company procedures.
Inspect vehicles — ensure vehicles are ready for service, properly equipped, and meet safety and cleanliness standards.
Issue driver keys and paperwork — distribute keys, trip sheets, and required documentation at the start of each shift.
Intake and count inventory — maintain accurate counts of wheelchairs, gurneys, and other equipment to support daily operations.
Collect paperwork and keys — ensure all trip documentation and keys are returned, reviewed, and properly filed.
Education
High school diploma or equivalent required
Experience
Customer service experience: 2 years required — must demonstrate strong communication skills and the ability to assist clients professionally in person and by phone
Dispatch experience: 2 years required — including scheduling, routing, and coordinating transportation logistics in a fast‑paced environment
Experience communicating with hospital staff, discharge planners, nurses, case managers, and clinic personnel
Ability to gather accurate trip details from medical facilities, confirm patient readiness, and coordinate stretcher or wheelchair transport
Familiarity with medical terminology, patient mobility levels, and facility procedures
Technology proficiency — comfort using computer programs, scheduling software, and multi‑line phone systems; general software knowledge is helpful
Receptionist Skills & Competencies
Professionalism — Serve as the first point of contact for clients, visitors, and medical partners. Your appearance, tone, and behavior set the standard for the entire organization.
Communication Skills — Greet clients, identify their needs, and provide clear, accurate assistance. Most communication will be verbal — both in person and over a multi‑line phone system — requiring confidence, clarity, and patience.
Interpersonal Skills — Work closely with clients, drivers, medical staff, and internal team members. Handle stressful interactions with empathy and maintain composure even when others are having a difficult day.
Nerves of Steel — Remain calm, focused, and decisive when emergencies or urgent situations arise. You may be the first person who must respond, gather information, and take appropriate action.
Technology Skills — Operate a multi‑line phone system, scheduling software, dispatch tools, and basic computer programs. Maintain smooth call flow while managing incoming and outgoing communication.
Organization — Keep yourself and the workspace organized. Support office operations by maintaining order, stocking supplies, and ensuring documents, keys, and equipment are properly managed.
Multitasking Capability — Handle phone calls, walk‑ins, scheduling tasks, and daily responsibilities simultaneously. Maintain accuracy and professionalism without becoming overwhelmed or neglecting any client or driver.
Job Type: Full-time
Schedule:
8-hour shift
Monday - Friday
COVID-19 considerations: Office sanitized daily, visitors and workers temperature taken at all times, and masks mandatory as required.
Work Location: In person
Numbers & Facts
Location
North Las Vegas, NV
Job Type
Full-time
Skills
Administrative Skillsunmatched
Certified Case Manager (CCM)unmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Collectionunmatched
Data Entryunmatched
Documentationunmatched
Hospitalunmatched
Interpersonal Skillsunmatched
Inventory Managementunmatched
Medical Terminologyunmatched
Medical Treatmentunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Operational Supportunmatched
Operationsunmatched
Order Suppliesunmatched
Organizational Skillsunmatched
Patient Careunmatched
Presentation/Verbal Skillsunmatched
Safety Standardsunmatched
Telephone Skillsunmatched
Transportation Routingunmatched
Transportation and Logisticsunmatched
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