Netsmart Bells AI Consultant

Netsmart Bells AI Consultant
Location: Remote
Employment Type: Contract and Full-Time Opportunities Available
Compensation: Commensurate with Experience

Why Work for The EHR Edge?
At The EHR Edge, you'll have the opportunity to become part of a growing organization where your ideas, experience, and contributions can help shape our future. Founded three years ago as part of the ITPI Group of Companies, we offer the entrepreneurial environment of a young organization backed by a team with more than 250 years of combined experience.
You'll work alongside experienced professionals and directly with Human Services organizations where your knowledge can make a measurable difference. Rather than being limited to one system, one department, or one type of project, you'll have opportunities to solve complex problems, improve workflows, strengthen technology adoption, and help clients achieve meaningful operational improvements.
We believe successful EHR consulting isn't just about understanding the technology. It's about understanding the people who use it, the processes it supports, and the outcomes the organization needs to achieve.
For someone joining us as a Netsmart Bells AI Consultant, that means being part of the rapidly evolving use of AI within Human Services while helping organizations use that technology responsibly and effectively to improve clinical documentation, reduce administrative burden, and better support the people they serve.
If you're someone who enjoys solving problems, collaborating with clients, embracing new technology, and seeing the impact of your work, The EHR Edge offers an opportunity to help shape not only our growing organization, but the way emerging EHR and AI technologies are used across Human Services.

Position Summary
The Netsmart Bells AI Consultant serves as a subject matter expert supporting Human Services and behavioral health organizations in the implementation, optimization, and adoption of Netsmart's Bells AI solution.
This role combines Bells AI product expertise with clinical and operational workflow knowledge, end-user training, change management, and client relationship management. The consultant will work directly with client leadership, clinicians, operational teams, and technical stakeholders to integrate Bells AI effectively into existing workflows and maximize its value across the organization.
The successful candidate will understand that implementing AI technology is about more than configuration. Success requires helping organizations adapt their workflows, engage their users, improve documentation practices, and achieve measurable operational and clinical outcomes.

Key Responsibilities

• Serve as a subject matter expert for Netsmart Bells AI and its integration into client clinical and operational workflows.
• Support the implementation, configuration, optimization, and adoption of Bells AI solutions within Human Services and behavioral health organizations.
• Assess existing clinical documentation processes and identify opportunities to improve efficiency, consistency, and quality through Bells AI.
• Train clinicians, administrative staff, super users, and other stakeholders on Bells AI functionality, workflows, and best practices.
• Partner with client leadership to develop strategies that encourage user adoption and maximize utilization of Bells AI.
• Support Organizational Change Management initiatives associated with the introduction and adoption of AI-enabled technology.
• Conduct client demonstrations, presentations, workflow sessions, and educational programs.
• Collaborate with Netsmart, client, implementation, technical, and support teams to identify and resolve issues.
• Assist clients with configuring and optimizing Bells AI functionality based on organizational needs and workflows.
• Monitor utilization, adoption, and performance indicators and recommend opportunities for continued improvement.
• Gather client feedback and identify opportunities for product, workflow, and process enhancements.
• Ensure recommended workflows support applicable documentation standards, regulatory requirements, compliance expectations, and organizational policies.
• Build and maintain strong relationships with clinical, operational, technical, and executive stakeholders.
• Document recommendations, workflows, decisions, and implementation outcomes as appropriate.

Required Qualifications

• Demonstrated hands-on experience with Netsmart Bells AI.
• Experience with Netsmart myEvolv and/or myAvatar.
• Experience working within behavioral health, Human Services, post-acute care, clinical services, or a related healthcare environment.
• Strong understanding of clinical documentation and associated workflows.
• Experience implementing, optimizing, supporting, or training users on healthcare technology solutions.
• Strong client-facing consulting and relationship-management skills.
• Excellent communication, presentation, facilitation, and end-user training abilities.
• Ability to analyze workflows, identify problems, and develop practical recommendations.
• Ability to work effectively with clinical, operational, executive, and technical stakeholders.
• Strong problem-solving and critical-thinking skills.

Preferred Qualifications

• Bachelor's degree in Nursing, Health Information Management, Healthcare Administration, Clinical Informatics, Information Technology, or a related field.
• Experience with AI-assisted clinical documentation or other AI-enabled healthcare technologies.
• Clinical informatics or related professional certification.
• Knowledge of workflow optimization and Organizational Change Management.
• Previous healthcare IT consulting, EHR implementation, optimization, or client-success experience.
• Broader experience with Netsmart EHR platforms and solutions.
• Understanding of healthcare interoperability, documentation, compliance, and regulatory standards.

Key Skills and Competencies

• Netsmart Bells AI expertise
• Netsmart myEvolv and/or myAvatar experience
• Clinical documentation and workflow analysis
• Human Services and behavioral health operations
• AI-enabled workflow optimization
• EHR implementation and optimization
• Organizational Change Management
• Client relationship management
• End-user training and education
• Facilitation and presentation
• Problem solving and critical thinking
• Data analysis and reporting
• Healthcare documentation and compliance
• Cross-functional collaboration