Responsibilities

• Analyze and assess existing business systems and procedures.
• Assist in the definition, development, and documentation of software's business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Assist in defining software development project plans, including scoping, scheduling, and implementation.

• Conduct research into software application products and services in support of business requirements.
• Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues.
• Recommend, schedule, and perform software improvements and upgrades.

• Technical point of contact for our ERP application (NetSuite) and provide hands-on support for NetSuite users.
• Design and implement technology solutions in NetSuite modules according to business and stakeholder requirements from various departments.
• Architect, design, build and deliver NetSuite solutions for optimizing the usability and functionality of the system including customization and configuration (via Suite Script, Suite Talk, Suite Flow, and Suite Cloud), integration and support case resolution.
• Ensure systems integrations with NetSuite are built for scale to align with the growth of the company while maintaining accuracy and completeness of data flowing into NetSuite from our ecommerce platform, fulfillment center, and other third-party systems.
• Work with the NetSuite and implementation partner teams on automating data integrations with NetSuite.
• Stay ahead of the new NetSuite features and functionality, and provide recommendations for improvements.
• Participate in technical design/code reviews & audits to ensure design objectives are met and standards are followed.
• Maintain user roles/access and assign appropriate permissions/levels of access.
• Build/maintain user interface entry forms, as well as email and PDF templates.
• Work with end users on usability/ Help Desk issues.

• University degree in the field of computer science or information systems and 5 years related work experience.
• Education and/or certifications with significant experience in SDLC and project management are desired.

• In-depth, hands-on knowledge of and experience with enterprise applications, including at least 2 years' experience with the day-to-day technical management of the NetSuite platform required. Certified NetSuite Administrator preferred.
• Understanding of NetSuite ERP workflow functionality and processes.
• Knowledge of SuiteQL a plus
• Knowledge of GIT a plus
• Experience using forms, fields, custom records, and workflows to manage unique business process requirements within the ERP system.
• Experience generating reports and custom reporting within NetSuite.
• Understanding of common industry-standard business practices in accounting and warehouse management.
• Business acumen and ability to connect business needs with the right technical solutions
• Proficiency with saved searches, formulas, reporting creating dashboards, creating custom forms and creating workflows.
• The ability to manage competing priorities, solve problems quickly, and work independently.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Excellent written and oral communication skills as well as proficient in the use of Microsoft Office (Word, Excel and PowerPoint).

• Highly self motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into software development and delivery concepts, as well as technical application issues.
• Ability to present ideas in business-friendly and user-friendly language.
• Very strong customer service orientation.
• Excellent written, oral, interpersonal, and presentational skills.
• Experience working in a team-oriented, collaborative environment.

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