Amazon Web Services (AWS), Business Continuity Planning (BCP), Capacity Management, Change Control, Change Management, Cloud Computing, Communication Skills, Computer Firmware, Computer Maintenance, Computer Security, Cross-Functional, Customer Support/Service, Detail Oriented, Disaster Recovery, Financial Control, Firewalls, High Availability, Hybrid Cloud, ISO (International Organization for Standardization), IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Incident Response, Information Technology & Information Systems, Intrusion Detection Systems, Intrusion Prevention Systems, Inventory Management, Layer 2 Protocols, MPLS (Multi-Protocol Label Switching), Microsoft Windows Azure, Netflow, Network Access Control (NAC), Network Administration/Management, Network Monitoring, Network Operations Center, Network Performance/Analysis, Network Router Configuration, Network Routers, Network Switching, Network Systems, Performance Analysis, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Root Cause Analysis, SNMP (Simple Network Management Protocol), Security Information and Event Management (SIEM), Service Level Agreement (SLA), ServiceNow, Software Patches, Software as a Service (SaaS), Team Player, Trend Analysis, U.S. National Institute of Standards and Technology (NIST), VPN (Virtual Private Network), Wi-Fi, Wide Area Network (WAN), Wireless Communications, Writing Skills