Network Administrator - Advanced

Network Administrator – Daily Duties / Responsibilities

• Coordinate daily/weekly assignments under the guidance of the assigned Network Operations Center Manager.
• Support deployment, operational support, diagnostics, and troubleshooting of the Agency's critical enterprise architecture.
• Work with Network, Security, other IT teams, and non-IT staff to:
  • Resolve problems
  • Mitigate issues
  • Provide technical solutions
• Ensure assignments are completed accurately and on time.
• Provide regular progress updates, task status, and deliverable reports to the assigned Project Manager.

Required Skills (Ranked by Importance)

1. 3+ years of experience with Enterprise Network Infrastructure and LAN Administration.
2. 3+ years of experience installing, configuring, and troubleshooting:
   • Network switches
   • Wireless Access Points (WAPs)
3. 3+ years of experience with:
   • SD-WAN
   • PKI
   • Secure authentication services
4. 3+ years of experience troubleshooting network connectivity on:
   • Windows systems
   • Mobile devices
5. 3+ years of experience creating, reading, and maintaining:
   • Network documentation
   • Network diagrams

Preferred Skills

1. Current or previous network-related certifications from:
   • CompTIA
   • Cisco
   • Microsoft
   • (Indicate active or inactive status on resume)
2. Cisco Networking Academy or equivalent networking bootcamp/training.

Core Responsibilities

• Support enterprise network and identity initiatives, including:
  • SD-WAN deployment
  • PKI lifecycle management
  • Secure authentication services
• Monitor, identify, and remediate issues with enterprise network and identity services.
• Support network connectivity and authentication services on Windows-based systems.
• Support connectivity and secure access on mobile devices (Apple devices).
• Manage the network and identity infrastructure lifecycle.
• Create and maintain network documentation, including:
  • Network diagrams
  • Coverage documentation
  • Design documentation
• Assist with deployment, configuration, and support of:
  • SD-WAN solutions
  • PKI solutions
  • Secure authentication solutions
• Perform enterprise network deployments, installations, and upgrades.
• Perform firmware, software, security, and feature upgrades across network and identity platforms.
• Monitor the Agency trouble ticket system and resolve assigned tickets.
• Serve as the primary support resource for:
  • Network-related issues
  • Authentication issues
  • Connectivity issues
• Troubleshoot and resolve routine technical problems.
• Assist Agency staff and contractors with network, authentication, and connectivity-related issues.
• Coordinate and assist with testing and validation of network and identity solutions.
• Adhere to State and Agency security and IT policies and standards.
• Collaborate with:
  • Network teams
  • Security teams
  • Server Hosting teams
• Assist with:
  • System installations
  • Network installations
  • Equipment racking
  • Infrastructure upgrades
• Create, maintain, review, and improve network and identity documentation.
• Plan, organize, review, and implement project milestones through completion.
• Provide updates to project teams.
• Perform other duties as assigned.

Physical & Travel Requirements

• Comfortable working on ladders.
• Ability to lift up to 40 lbs.
• Frequent travel to remote office locations throughout South Carolina.
• Flexible to occasional travel beyond normal business hours.
• Work 40 hours per week for project and operational assignments.

Communication Requirements

• Strong oral and written communication skills.
• Ability to provide:
  • Phone support
  • Desk-side support
  • Email support
• Ability to communicate technical and project information to:
  • IT staff
  • Non-IT staff
  • Leadership and stakeholders

Project Support Requirements

• Sign Agency Confidentiality Agreement and/or Business Associate (BA) Agreement, if applicable.
• Ensure all web services are secure.
• Obtain approval for any schedule or work-hour changes.
• Be available onsite as required by DPH.
• Remote work requires prior Agency approval.
• Complete HIPAA and other Agency-required training.
• Participate in weekly performance reviews with DPH.
• Build productive relationships across diverse teams and organizational levels.
• Follow all Agency IT standards, policies, procedures, and documentation requirements.
• All work products, notes, and documentation become property of the South Carolina Department of Public Health (DPH) and the State of South Carolina.

DPH Support Provided

• Network accounts and access rights.
• Required tools and software.
• Agency-required training (including HIPAA).
• Staff assistance for application and process-related questions.
• State vehicle (when available).
• Laptop/workstation and required software.

Additional Skills

• Ability to perform physical network infrastructure work.
• Ability to lift 40 lbs and work on ladders.
• Valid driver's license.
• Ability to travel statewide using a State or personal vehicle.
• Strong verbal and written communication skills.
• Strong interpersonal and customer service skills.

Education

• Associate Degree in a relevant field; OR
• High School Diploma with equivalent work experience.

Certifications

• No required certifications.
• Preference may be given to candidates with relevant certifications based on overall experience, education, and work history.