SCOPE OF THE PROJECT:
As the Agency continues to see increased growth in enterprise applications, data capabilities,
and infrastructure modernization initiatives, the Department of Public Health (DPH) Office of
Information Technology (OIT) is advancing the Agency’s core network and identity services
architecture to better leverage network resources, data, assets, infrastructure, and systems.
Some of these initiatives include SD-WAN, Public Key Infrastructure (PKI), and secure
authentication and Active Directory enhancements. Consistent with best security practices,
DPH is further enhancing the Agency’s application ecosystems by expanding and maturing its
existing Identity-Based Networking Services (IBNS) framework, leveraging certificate-based
authentication to strengthen identity assurance across users and devices as a foundational
component of the Agency’s security architecture.
The selected incumbent will work under the general guidance of the Network Operations
Center section manager but will also be required to work closely with other teams and
Agency staff at all levels. Selected candidates will follow the Agency’s Change Management
process, and track and document the work and other tasks regularly communicating status
updates to the assigned project manager.
Candidate must be self-motivated, team-oriented, work under limited supervision, and
respond to priority tasks as needed.
DAILY DUTIES / RESPONSIBILITIES:
The network administrators for these openings under the general guidance of the assigned
Network Operations Center Manager will coordinate daily/weekly assignments for the
deployment, operational support, diagnostics, and troubleshooting of the Agency’s critical
enterprise architecture. The network administrators will work with Network, Security, and
other IT professional groups and non-IT staff to assist with problem resolution, mitigation of
issues, and to provide technical solutions. The network administrator will ensure
assignments are completed accurately and on-time, and regularly provide progress, tasks, and
deliverables status updates to the assigned project manager.
Specific duties and responsibilities will include but are not limited to the following:
• Support enterprise network and identity initiatives including SD-WAN deployment,
PKI lifecycle management, and secure authentication services
• Monitor, identify, and remediate issues with Agency enterprise network and identity
services
• Support network connectivity and authentication services on Windows-based
systems
• Support connectivity and secure access on mobile devices (i.e., Apple devices)
• Manage the network and identity infrastructure lifecycle at all stages
• Create and maintain network documentation (e.g., diagrams, coverage, and design
documentation)
• Assist with deployment, configuration, and support of SD-WAN, PKI, and secure
authentication solutions
• Perform enterprise network deployments, installations, and upgrades
o Requires comfort working on a ladder; ability to lift 40 lbs.
• Perform firmware/software/security/feature upgrades across network and identity
platforms
• Monitor Agency trouble ticket system and complete assigned network,
authentication, and connectivity tickets
• Will serve as the Agency’s primary support resource for network and access-related
(authentication) technical issues, troubleshooting and resolving most
common/routine problems
Assists Agency staff/contractors in resolving network, authentication, and
connectivity-related problems
• Coordinate and assist with testing and validation of network and identity solutions
• Adhere to State and Agency security and IT policies and standards
• Work closely with key stakeholder groups, including Network, Security, and Server
Hosting to ensure the appropriate level of engagement and focus is maintained
• Assists various IT groups with other tasks as assigned such as with system/network
installations and upgrades (i.e. racking equipment)
• Create, maintain, and review/improve upon network and identity documentation
• Ability to plan, organize, review, and implement associated project milestones to
completion
• Provides updates to Project Team
• Perform other tasks and duties as assigned
Each selected candidate will be utilized for 40 hours per week for the duration of these and
other projects and daily work as assigned. Job duties will require frequent site visits to
remote office locations throughout the entire state of South Carolina, and the selected
incumbent must be flexible to the potential of travel days being occasionally extended
beyond normal business hours.
Applicants must demonstrate good oral and written communication skills and be able to
provide effective phone, desk-side, and support via email. Applicants must be able effectively
communicate technical and project details with IT and non-IT staff and at all levels.
Requirements
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. 3+ Years of Experience with
Enterprise Network Infrastructure
and LAN Administration
2. 3+ Years of Experience with
Installing, Configuring, and
Troubleshooting switches and
wireless access points
3. 3+ Years of Experience with SD-WAN,
PKI, and secure authentication
services
4. 3+ Years of Experience with
Troubleshooting network
connectivity on Windows and mobile
devices
5. 3+ Years of Experience with creating,
reading, and maintaining network
documentation and diagrams
PREFERRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
1. Any current/previously held
network or related certification
by an industry leader such as
CompTIA, Cisco, or Microsoft.
(Please indicate whether
certificate is active or inactive on
resume)
2. Cisco Networking Academy or
similar bootcamp/training