Network Administrator I

Benefits:

• Health, Vision, and Dental Insurance
• Long Term Disability Insurance
• Basic Life and AD&D Insurance
• Employee Assistance Program
• 401K Plan
• Paid Holidays plus 1 Floating Holiday
• Paid Sick Time
• 2 weeks Paid Vacation Time

Statement of Purpose

Provides entry level technical support for agency staff and assists with the operational maintenance of systems supporting healthcare operations. The position handles workstation deployment, user support, and troubleshooting while adhering to agency security procedures designed to protect regulated data. Work is performed under supervision and in accordance with established access control policies that support the confidentiality, integrity, and availability of regulated data.

Major Tasks, Duties and Responsibilities

• Responds to helpdesk tickets and technical support requests from staff.

• Installs and configures workstations, laptops, printers, and peripheral devices.

• Performs workstation imaging and equipment deployment.

• Assists users with Microsoft 365 applications including Outlook and Teams.

• Performs password resets and basic account administration under approved procedures.

• Escalates server, network, or security issues to Network Administrator II, III, Technical Lead or IT Manager.

• Maintains asset inventory and device tracking records.

• Documents troubleshooting steps and updates internal technical documentation.

• Follows agency policies supporting protection of electronic protected health information and other regulated data.

• Participate in safety program to promote client and staff safety

• Maintain professional boundaries and standards. Treat clients with respect, care, and concern.

• Comply with confidentiality requirements at all times.

• Maintain health and safety standards of facility.

• Recognize personal biases working within diverse populations.

• Maintain cultural sensitivity at all times.

• Maintain familiarity with BHS policies and procedures and other applicable regulations; perform job duties accordingly. Represent BHS well in all contacts.

• Attend meetings and training courses and participate in committees as assigned.

Network Administrator I Competencies and Performance Expectations

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Must be able to lift up to 25 pounds.

• Must be able to move and install computer equipment.

• Must be able to move between agency locations as required.

• Prolonged periods of sitting at a desk and working on a computer.

• Ability to complete the above major tasks, duties and responsibilities

• Ability to demonstrate professional judgment and decision-making

• Ability to adhere to professional standards

Prerequisite Qualifications

The following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.

• A Bachelor's Degree in Computer Science or related field preferred, or associate degree with experience or certifications.

• Minimum of two years of IT support experience (Windows, Desktop, Networking, Data/Voice).

• Must have intermediate level computer skills, and aptitude for acquiring new skills and knowledge.

• Experience with Microsoft Office, Office365, Windows 11, Windows Servers, LAN, WAN, Firewall, Internet, and related applications are required.

• Must have valid California driver's license and personal vehicle with liability insurance when driving personal vehicle on BHS business.

• Ability to use language and terms appropriate for target audiences.

• Ability to navigate in a fast-paced environment with multiple active tasks.

• Strong communication skills for training and assisting users