Location: West Palm Beach, FL
• 5+ years of hands-on experience with Cisco routing and switching platforms (IOS upgrades, core/access layer architecture)
• Proven experience upgrading Arista, and Palo Alto network equipment and configurations
• Strong experience with Cisco IOS/XE, Arista EOS, and network automation tools
• Hands-on experience with SD-WAN technologies and centralized management platforms
• Solid understanding of routing protocols (OSPF, BGP, EIGRP) and Layer 2 technologies (VLANs, STP)
• Familiarity with network monitoring tools (e.g., NetScout, Cisco DNAC, NetFlow, SNMP)
• Proficiency with network automation tools, particularly Ansible, for configuration management and deployment automation
• Strong understanding of network protocols, VLANs, routing, switching, and firewall policy management
• Experience managing ruggedized network equipment in industrial or utility environments (preferred)
• Demonstrated ability to manage incident and problem tickets with strong troubleshooting skills
• Experience with project planning, scheduling, and execution
• Excellent communication skills for technical and non-technical audiences
• Availability to participate in On-Call rotation for 24/7 operational support
• Experience with network security concepts and integration with firewalls and NAC
• Certifications such as CCNP, Arista ACE, CWNA, or SD-WAN vendor certifications
• Excellent communication and documentation abilities
• Experience with NetFlow, SNMP, and Syslog for monitoring
Infrastructure Modernization & Upgrades
• Lead network infrastructure upgrade projects across enterprise environments
• Upgrade Cisco, Arista, and Palo Alto network devices to Gold Standard versions, including core switches, access switches, routers, and firewalls
• Manage and upgrade substation power grid Cisco rugged switches/routers supporting critical energy operations
• Leverage automation tools such as Ansible to streamline upgrade processes, ensure consistency, and improve operational efficiency
Operational Support & Service Management
• Respond to and resolve incident tickets during business hours, ensuring timely restoration of network services
• Participate in 24/7 On-Call rotation to provide after-hours support for urgent network issues
• Collaborate with cross-functional IT teams to troubleshoot and resolve complex network problems
• Investigate and document root causes for problem tickets, developing permanent solutions to prevent recurrence
• Provision network resources including VLANs, switch ports, server connectivity, routing configurations, and firewall rules via Work Order (WO) fulfillment
Project Planning & Execution
• Develop detailed project plans for network upgrades and infrastructure maintenance
• Coordinate with stakeholders to schedule maintenance windows and minimize business impact
• Document network configurations, upgrade procedures, and standard operating procedures (SOPs)
• Provide status updates and communicate project progress to leadership and technical teams
Ensure compliance with change management processes and regulatory requirements
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.