Network Analyst I

Network Analyst I

Salary

$45,572.80 - $85,612.80 Annually

Location

3550 Young Place, Lynchburg, VA

Job Type

Full-time

Job Number

03615

Department

Information Technology

Division

Information Technology

Opening Date

06/09/2026

Closing Date

6/23/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The Information Technology Department is seeking a full-time Network Analyst to join the Client Services Team. This position provides advanced technical support and troubleshooting from desktop computing environments, network connectivity, and end-user technology across all City departments. The Network Analyst serves as a key resource for maintaining reliable technology services, supporting cybersecurity initiatives, and ensuring City employees have the tools and assistance necessary to effectively perform their work.

The City of Lynchburg is an Equal Opportunity Employer.

Essential Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides PC support and network management to all City departments and agencies.
• Provides tier 1 and tier 2 support for desktops, laptops, printers, mobile devices, and peripherals.
• Provides technical support to customers in-person, over the phone, via email, and via remote support software.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Respond to service tickets, calls, and emails in a timely manner.
• Deploy and maintain standard desktop images using tools like PDQ, Intune, or MDT.
• Works with a team to respond to and resolve PC and network security events.
• Evaluates user computer hardware and software needs and makes purchasing recommendations.
• Set up new user accounts, profiles, and permissions in Active Directory or similar systems.
• Works with a team to administer and maintain Active Directory, Office 365, and other collaboration tools.
• Troubleshoot basic LAN/WAN, Wi-Fi, and VPN connectivity issues.
• Coordinate warranty repairs and vendor support for hardware replacements.
• Provides after-hours, on-call support on a rotating basis.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate delivery service.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

Minimum Education and Experience Required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associates degree with major work in a technology-related field and at least 2 years of experience providing hands-on technical support for PC hardware, software, and other technology; or equivalent combination of education and experience.

Additional Requirements

Language Skills

Ability to read, analyze, and interpret technical procedures and other documents. Excellent writing skills required. Skilled in composing clear and concise emails, technical reports, and step-by-step support procedures to document issues and guide users effectively. Ability to speak effectively with end-users and explain technical concepts to non-technical audiences.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Interpersonal Skills

Excellent communication and customer service skills required. Tact and cooperation required. Communications involve both facts and opinions and coordination, such as scheduling meetings/service visits with other City employees. May provide leadership and guidance to teammates.

Computer Skills

Thorough knowledge of PC hardware, tablets, and other devices. Thorough knowledge of current versions of Windows, Office 365, antivirus software, and other software. Experience with networking concepts and technologies. Experience with managing Active Directory environments. Experience with using and managing VPN and remote support software. Experience with managing multi-factor authentication.

Other Requirements

• CompTIA A+, Network+, and/or Security+ certifications preferred.
• Possession of valid drivers license issued by the Commonwealth of Virginia and acceptable driving record according to City criteria. View Driving Criteria here.
• Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to operate a computer keyboard and mouse and to install equipment. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee's encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the environment is usually moderate.

The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the Citys goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

• Employees in full-time positions are eligible for the following benefits:
• Medical, dental, and vision coverage
• Retirement through the Virginia Retirement System (VRS);

the City's contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit

• Life insurance at no cost to the employee

• Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.

• Eligibility for parental leave and tuition assistance

• Paid Time Off

• Employees in hourly and part-time positions may be eligible for benefits depending on the position

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans

Additional information about City benefits can be found on our website and in the Employment Policies & Procedures

01

How many years of experience do you have in providing support for networked PC clients, and other computing devices, in an enterprise environment?

• 0-2
• 2-4
• 4-6
• More than 6

02

Describe the support experience you have with current versions of Windows operating systems.

03

What experience to you have with remote desktop tools?

04

Describe your experience in managing Active Directory user and computer objects, in and enterprise support environment?

05

What steps do you take when a user reports they cannot connect to the network?

06

This position requires you to be available to rotate on call (nights and weekends) responsibilities with other team members for emergencies. Are you willing and available to meet these requirements?

• Yes
• No

Required Question

Employer City of Lynchburg

Address 900 Church Street

Lynchburg, Virginia, 24504

Phone (434) 455-4200

Website https://www.lynchburgva.gov/human-resources