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Network and Desktop Support I

Terracon Consultants Inc

Kansas, KS

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JOB DETAILS
SKILLS
1st Level Support, 2nd Level Support, Administrative Skills, Cellular Telephone, Computer Workstations, Customer Support/Service, Desktop Administration, Desktop Hardware, Desktop PC, Develop and Maintain Customers, Driver's License, Hardware Administration, Hardware Installation, Hardware Upgrades, High School Diploma, Information Technology & Information Systems, Laptop PC, Local Area Network (LAN), MCP - Microsoft Certified Professional, Microsoft Active Directory, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Windows Server, Microsoft Word, Mobile Devices, Network Administration/Management, Network Configuration Management, Network Performance/Analysis, Network Support, Network System Hardware, Network Systems, Office Equipment, Operating Systems, Problem Solving Skills, Procedure Implementation, Product/Service Launch, Quality Management, Quality Metrics, Record Keeping, Server Hardware, ServiceNow, Software Administration, Software Configuration Management, Software Installation, Software Upgrades, System Validation, Testing, Unified Communications, Wide Area Network (WAN)
LOCATION
Kansas, KS
POSTED
3 days ago

General Responsibilities:

Provide second level support of user workstations, including installing and troubleshooting software and hardware problems. Handles problems that the Service Desk support team is unable to resolve. Provide first level support of office network systems such as WAN optimization appliances, server, switches and unified communications solution. Recommends system modifications to reduce user problems. Works on approved projects for the Infrastructure group.

Essential Roles and Responsibilities:

  • Research and resolve 2nd Level Support work orders for software, server hardware, end user computing and desktop based LAN systems with little or no supervision.
  • Configures and loads software for end user's desktop and laptops.
  • Participates in the testing and evaluation of new desktop packages. Installs and rolls out new software packages, upgrades and desktop hardware with little supervision.
  • Maintains customer's desktop software and hardware and supports a mobile workforce.
  • Open and/or close work orders utilizing Service Desk software on each call received.
  • Ensures adherence to desktop security procedures.
  • Assists with major projects such as acquisitions and new technology implementation
  • Assists end users with personal mobile devices (tablets, laptops, cell phones)
  • With guidance configures office network equipment and enterprise systems
  • Maintain an accurate record of hours spent on Work Orders and projects.
  • Follow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
  • Be responsible for maintaining quality standards on all projects.

Requirements:

High school diploma or equivalent.1-3 years' experience as a Desktop and Network Analyst or Administrator experience with Windows Server environments, Windows Professional workstation environments, Active Directory environments and LAN/WAN networking environments. ServiceNow experience a plus.Associate's or Bachelor's degree in Information Systems or related field preferred.Experience with Microsoft Office Suite of products, e.g., Word, Excel, PowerPoint etc.)Windows Server operating systemsExperience in LAN/ WAN networking environmentsWindows workstation operating systems.A valid driver's license with acceptable violation history may be required.Preferred Qualifications:MCP certificationMCSA certificationMCSE certificationN+ certificationCCIEA+ certification or any combination

About the Company

T

Terracon Consultants Inc

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