Job Description
Top Skills & Years of Experience:
• Strong interpersonal skills
• Strong knowledge of an enterprise wide network
• Ability to communicate with managers and customers/clients
• Candidates should be able to effectively utilize time
• Candidates should be extremely organized
Position Title: Business Analyst 5
Short Description: Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.
Complete Description:
• Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
• Ability to obtain and report business and technical requirements
• Facilitate review sessions to discuss projects
• Excellent customer and communication service skills
• Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing
• Disseminate information effectively to all technical teams, customers, and technical managers
• Understand a large (enterprise) and complex network environment
Job Responsibilities
Skills, Experience and Education:
• Bachelor’s Degree, Required
• Organization and Prioritization skills are Mandatory
• Communication and Interpersonal skills are Mandatory
• Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required
• Minimum 1-3 years experience with Clarity is Preferred
• Minimum 3-5 years experience with Microsoft Project and Excel is Required
• Minimum 2-3 years experience with DevOPs is Preferred
• Minimum 3-5 years experience with Remedy/Helix is Required
• Minimum 3-5 years working within a Telecommunications environment is Required
• Minimum 3-5 years experience in a large Enterprise setting is Required
• Minimum 3-5 years work experience with multiple network platforms is Required
• Minimum 3-5 years working with multiple network lines of service is Required
Numbers & Facts
| Location | Lansing, MI |
| Job Type | Contractor, Full-time |
| Industry | Staffing/Employment Agencies |
| Year Founded | 2002 |
| Headquarters | Southfield, MI, US |
| Website | http://www.dts-it.com/ |
About Company
Digital Technology Solutions LLC (DTS) is a growing Information Technology services provider to Fortune 500 companies. DTS is a Michigan Minority Business Development Council (MMBDC) certified Minority Business Enterprise (MBE). DTS is recently certified as 8(a) Program Participant and Small Disadvantaged Business (SDB) by the US Small Business Administration (SBA). DTS is headquartered in Detroit, MI with operating location in Beavercreek, OH . DTS won “2007 Best Small Business†award for Region-9 by Michigan Small Business Technology Development Center (Mi-SBTDC) and SBA.
DTS achieved overall performance score of 93 in the Past Performance Evaluation (PPE) conducted by Open Ratings, a division of Dun & BradStreet reflecting DTS customer-centric approach to delivering superior solutions meeting customer unique needs.
DTS founding partners have significant experience providing consulting services to large and small companies for nearly half-a-century. DTS staff has extensive ‘hands-on’ experience in successfully designing and implementing complex, mission critical systems.
Skills
- Business Analysisunmatched
- Business Processesunmatched
- Call Center Telephonyunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Customer/Client Researchunmatched
- Data Processingunmatched
- IT Requirementsunmatched
- Interpersonal Skillsunmatched
- Maintenance Servicesunmatched
- Multiplatform/Cross-Platformunmatched
- Multitaskingunmatched
- Network Performance/Analysisunmatched
- Organizational Skillsunmatched
- Project/Program Managementunmatched
- Technical Leadershipunmatched
- Telecommunicationsunmatched
- Videoconferencingunmatched
- Wide Area Network (WAN)unmatched
- Wireless LANunmatched
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