1st Level Support, 2nd Level Support, Analysis Skills, Cisco Routers, Cisco Switches, Communication Skills, Communications Protocols, Computer Networks, Ethernet, FTP (File Transfer Protocol), Hardware Administration, IBM Rational ClearQuest, Identify Issues, Interpersonal Skills, Local Area Network (LAN), Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Word, Network Performance/Analysis, Network Routers, Network Switching, Nortel Network Systems, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Requirements Management, Satellite Communications, Software Administration, System Operations, Systems Analysis, T-1 / DS1, T-3 / DS3, TCP/IP (Transmission Control Protocol/Internet Protocol), Time Management, Token Ring, Unix Operating Systems, Wide Area Network (WAN), Writing Skills