Network Control - Cleared Contractor - L1

This job is with Encode, Inc a fully owned subsidiary of Lancesoft

Job Title: Network Control Specialist

Location: Melbourne, FL (ONSITE)

Target Pay Rate Range: approximately $34-35/hr range (Salary $71-$73k upon conversion)



Security Clearance is Required on Program? Public Trust Suitability

Which Security Clearance Approved to Start (including Interim Clearance)?: Public Trust Suitability required to start (Turnaround is 6 – 8 week + range)



Work Schedule: 980-Reg

Shift: 7:45 – 5

This position is part of an onsite 24x7x365 NOCC environment where working off hour shifts is an essential function of the position as required by business needs. Workday schedule flexibility is required.

Anticipated Duration of Assignment: ~ 12 months Temp to Perm

Description of Work Environment: NOCC (Network Operations Control Center)



Important Notes/Deal Breakers: Must be able to obtain Public Trust – work is 100% ONSITE in Melbourne, FL



Must Haves:

Bachelor’s degree in Telecommunications Engineering, Networking, Information Technology or related field, or a combination of 2 years of directly related work experience, post-secondary education and/or industry Certifications.
Experience with domain knowledge of L1 through L4 of the OSI Model.
Experience with the following:
L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.
Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.
Change Management practices.

Nice to Haves:



Experience working with Long Term Evolution (LTE), Radio Frequency (RF) and VPN technologies.
Experience with call center phone systems and ability to work in a fast-paced environment.
Prior experience required in maintaining high service levels in a demanding customer support services environment.
CCENT, CCNA, CCNP and/or ITIL v3/4 certifications.




Job Description:


Client is seeking a Network Control Specialist that will monitor, analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools. This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to end users on the network. This position is part of a 24x7 network control environment, working shifts include nights and weekends when needed.

Perform root cause analysis to determine a plan of action for restoring customer’s services
Operate among a myriad of internal teammates and external telecommunication partners to follow through with operational processes and improve restoration times
Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
Document Trouble Tickets and Change Requests of all related activities
Work in a 24x7 network control environment, including Weekends and Holidays.
Support short-term emergency evacuation to local or remote backup facilities.
Qualifications:

Bachelor’s degree in Telecommunications Engineering, Networking, Information Technology or related field, or a combination of 2 years of directly related work experience, post-secondary education and/or industry Certifications.
Experience with domain knowledge of L1 through L4 of the OSI Model.
Experience with the following:
L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.
Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.
Change Management practices.
Preferred Additional Skills:

Experience working with Long Term Evolution (LTE), Radio Frequency (RF) and VPN technologies.
Experience with call center phone systems and ability to work in a fast-paced environment.
Prior experience required in maintaining high service levels in a demanding customer support services environment.
CCENT, CCNA, CCNP and/or ITIL v3/4 certifications.


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