Job Description
Network Control
Melbourne, FL,32919
Pay Rate: $28.00/hr. - $31.00/hr.
Job Description:
Qualifications:
Preferred Additional Knowledge, Skills, and Abilities considered:
Melbourne, FL,32919
Pay Rate: $28.00/hr. - $31.00/hr.
Job Description:
- Provide technical support handling inbound and outbound calls, managing Outlook Email queues, and inputting data to an Incident Management Queue in a Call Center environment.
- Monitor alarm conditions, analyze, and troubleshoot network to proactively identify and minimize disruption and impact to the FAA network.
- Use software tools and procedures, check availability and assign field technicians to jobs.
- Maintain Field Technician incidents tickets (submit new incidents, keep existing incidents updated and accurate, help technicians resolve incidents).
- Able to follow standard procedures and prioritize tasks according to urgency and importance, in a team environment and adapt quickly to new procedures and changing situations.
- Ability and willingness to learn the OSI Model.
- Willing to participate in team training to learn IP and Time Division Multiplexing (TDM) technologies.
- Ideal candidate will have proven communication and customer service skills, strong attention to detail and be able to remain calm during urgent situations.
- Work in an onsite 24x7 network Call Center environment where shift and workday flexibility is required, along with on-call hours.
- Support short-term emergency evacuation to local backup facilities, if initiated.
Qualifications:
- High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
Preferred Additional Knowledge, Skills, and Abilities considered:
- Customer service experience a plus.
- Networking experience with OSI Layers 1, 2, and 3.
- Networking technologies experience with SONET and/or Time Division Multiplexing (TDM).
- Familiarity working with networking technologies such as RF, OSPF, BGP, MPLS, and HSRP.
- Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
- Experience with Network Management tools such as Cisco Prime SNMPc, Orion, and Netflow.
- Experience in UNIX and Remote Access solutions.
- Experience with call center phone systems and working with geographically dispersed teams.
- Interest to track metrics and seek operational improvements using Excel.
- Experience with Office Applications (Outlook, Excel), Remedy Incident Management System (or equivalent), or Dispatch experience.
- Certifications (or willingness to learn) such as Cisco Certified Network Associate (CCNA), Network+, JNCIA, and ITIL v4
Numbers & Facts
| Location | Melbourne, FL |
| Industry | Staffing/Employment Agencies |
| Salary | $25 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- ATMunmatched
- Analysis Skillsunmatched
- BGPunmatched
- CCNA - Cisco Certified Network Associateunmatched
- Call Centersunmatched
- Castle Rock SNMPcunmatched
- Cisco Network Systemsunmatched
- CompTIA Network+unmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Detail Orientedunmatched
- Email Management/Administrationunmatched
- Establish Prioritiesunmatched
- Ethernetunmatched
- Federal Aviation Administration (FAA)unmatched
- Frame Relayunmatched
- Groundskeepingunmatched
- HSRP (Hot Standby Router Protocol)unmatched
- High School Diplomaunmatched
- IP (Internet Protocol)unmatched
- ITIL (IT Infrastructure Library)unmatched
- Incident Managementunmatched
- JNCIA - Juniper Networks Certified Internet Associateunmatched
- Local Area Network (LAN)unmatched
- MPLS (Multi-Protocol Label Switching)unmatched
- Metricsunmatched
- Microsoft Excelunmatched
- Microsoft Outlookunmatched
- Netflowunmatched
- Network Administration/Managementunmatched
- Network Performance/Analysisunmatched
- On Callunmatched
- On Site Supportunmatched
- Open Shortest Path First Protocol (OSPF)unmatched
- Open Systems Interconnection (OSI)unmatched
- Operational Improvementunmatched
- Quality Assurance Methodologyunmatched
- Radio Frequencyunmatched
- Remedyunmatched
- Remote Accessunmatched
- SONETunmatched
- T-1 / DS1unmatched
- T-3 / DS3unmatched
- TDM (Time Division Multiplexing)unmatched
- Team Playerunmatched
- Technical Supportunmatched
- Telephone Skillsunmatched
- Unix Operating Systemsunmatched
- Wide Area Network (WAN)unmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder