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Network Control - Contractor - C

Lancesoft

Melbourne, FL

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JOB DETAILS
SALARY
$25
SKILLS
ATM, Analysis Skills, BGP, CCNA - Cisco Certified Network Associate, Call Centers, Castle Rock SNMPc, Cisco Network Systems, CompTIA Network+, Customer Support/Service, Data Entry, Detail Oriented, Email Management/Administration, Establish Priorities, Ethernet, Federal Aviation Administration (FAA), Frame Relay, Groundskeeping, HSRP (Hot Standby Router Protocol), High School Diploma, IP (Internet Protocol), ITIL (IT Infrastructure Library), Incident Management, JNCIA - Juniper Networks Certified Internet Associate, Local Area Network (LAN), MPLS (Multi-Protocol Label Switching), Metrics, Microsoft Excel, Microsoft Outlook, Netflow, Network Administration/Management, Network Performance/Analysis, On Call, On Site Support, Open Shortest Path First Protocol (OSPF), Open Systems Interconnection (OSI), Operational Improvement, Quality Assurance Methodology, Radio Frequency, Remedy, Remote Access, SONET, T-1 / DS1, T-3 / DS3, TDM (Time Division Multiplexing), Team Player, Technical Support, Telephone Skills, Unix Operating Systems, Wide Area Network (WAN)
LOCATION
Melbourne, FL
POSTED
3 days ago
Network Control
Melbourne, FL,32919
Pay Rate: $28.00/hr. - $31.00/hr.
 
Job Description:
  • Provide technical support handling inbound and outbound calls, managing Outlook Email queues, and inputting data to an Incident Management Queue in a Call Center environment.
  • Monitor alarm conditions, analyze, and troubleshoot network to proactively identify and minimize disruption and impact to the FAA network.
  • Use software tools and procedures, check availability and assign field technicians to jobs.
  • Maintain Field Technician incidents tickets (submit new incidents, keep existing incidents updated and accurate, help technicians resolve incidents).
  • Able to follow standard procedures and prioritize tasks according to urgency and importance, in a team environment and adapt quickly to new procedures and changing situations.
  • Ability and willingness to learn the OSI Model.
  • Willing to participate in team training to learn IP and Time Division Multiplexing (TDM) technologies.
  • Ideal candidate will have proven communication and customer service skills, strong attention to detail and be able to remain calm during urgent situations.
  • Work in an onsite 24x7 network Call Center environment where shift and workday flexibility is required, along with on-call hours.
  • Support short-term emergency evacuation to local backup facilities, if initiated.
 
Qualifications:
  • High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
 
Preferred Additional Knowledge, Skills, and Abilities considered:
  • Customer service experience a plus.
  • Networking experience with OSI Layers 1, 2, and 3.
  • Networking technologies experience with SONET and/or Time Division Multiplexing (TDM).
  • Familiarity working with networking technologies such as RF, OSPF, BGP, MPLS, and HSRP.
  • Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
  • Experience with Network Management tools such as Cisco Prime SNMPc, Orion, and Netflow.
  • Experience in UNIX and Remote Access solutions.
  • Experience with call center phone systems and working with geographically dispersed teams.
  • Interest to track metrics and seek operational improvements using Excel.
  • Experience with Office Applications (Outlook, Excel), Remedy Incident Management System (or equivalent), or Dispatch experience.
  • Certifications (or willingness to learn) such as Cisco Certified Network Associate (CCNA), Network+, JNCIA, and ITIL v4 

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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