Network/Desktop Support

Sigma Systems, Inc.

Boston, Massachusetts

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JOB DETAILS

SKILLS

Biotech and Pharmaceutical, Communication Skills, Computer Workstations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Desktop Administration, Desktop PC, Disaster Recovery, Equipment Replacement, Executive Assistant Skills , Financial Services, Hardware Installation, Hardware Upgrades, Healthcare, Help Desk, Identify Issues, Inventory Reports, Laptop PC, Microsoft Access Database, Microsoft Active Directory, Microsoft Windows Azure, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Connectivity, Network Performance/Analysis, Network Routers, Network Support, Network Switching, Network Systems, Onboarding, Peripheral Hardware, Printers, Problem Solving Skills, Security Patches, Systems Administration/Management, Systems Engineering, Systems Reliability, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Technical Writing, VMWare, VPN (Virtual Private Network), Wireless Communications

LOCATION

Boston, Massachusetts

POSTED

1 day ago

MN26-01 Network Support Engineer / Systems Support Specialist – Boston, MA – 12 Months

Sigma Systems is seeking a Network Support Engineer / Systems Support Specialist for a long-term onsite assignment in Boston's Financial District.

This position supports a professional governmental office environment and is ideal for candidates with strong networking, infrastructure, and end-user support experience. The primary focus will be maintaining network connectivity, infrastructure reliability, and systems support, while also assisting users with desktop and technical issues as needed.

Location: Boston, MA (Financial District)
Duration: 12 Months
Schedule: Monday – Friday, standard business hours
Work Environment: 100% Onsite

Responsibilities

Support and maintain network infrastructure including routers, switches, wireless connectivity, VPNs, and related equipment
Troubleshoot network performance, connectivity, and infrastructure issues
Monitor and maintain Windows-based systems and user environments
Configure, deploy, and support desktops, laptops, printers, mobile devices, and peripherals
Administer and support Active Directory, user accounts, access permissions, and Microsoft 365 environments
Coordinate with vendors and service providers for escalated infrastructure issues
Perform system upgrades, hardware installations, and equipment replacements
Maintain technical documentation and inventory records
Provide technical support for end users as required
Assist with onboarding, workstation setup, and office technology deployments
Support security, patching, backup, and disaster recovery processes

Required Qualifications

5+ years of experience in Network Support, Systems Administration, Desktop Support, or Infrastructure Support
Experience supporting routers, switches, TCP/IP, DNS, DHCP, VPNs, and network troubleshooting
Experience supporting Windows environments, Microsoft 365, and Active Directory
Strong troubleshooting and problem-solving skills
Experience supporting end users in a professional office environment
Ability to work independently with minimal supervision
Excellent communication and customer service skills

Preferred Qualifications

Experience supporting governmental, financial services, healthcare, biotech, or other regulated environments
Experience with Azure AD, Intune, VMware, or enterprise infrastructure technologies
Experience supporting executive or VIP users

Additional Information

Long-term onsite assignment located in Boston's Financial District
Due to client requirements, candidates must be authorized to work in the United States without current or future sponsorship requirements
Background screening may be required based on client requirements

About the Company

Sigma Systems, Inc.

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