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Network Engineer

Integrated Technology Group

East Greenbush, New York

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JOB DETAILS
SALARY
$80,000–$110,000
SKILLS
2nd Level Support, 3rd Level Support, Analysis Skills, Anti-Virus Software, Application Servers, Applications Security, Cisco Network Systems, Cloud Computing, Communication Skills, Consulting, Customer Relations, Customer Support/Service, Customer/Client Research, Desktop PC, Develop and Maintain Customers, Email Servers, File Server, File Systems, Firewall Administration, Firewalls, Hardware Configuration Management, IP (Internet Protocol) Routing, Identify Issues, Interpersonal Skills, Intrusion Prevention Systems, Laptop PC, Leadership, Local Area Network (LAN), Microsoft Active Directory, Microsoft Windows Azure, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Architecture/Engineering, Network Design, Network Integration, Network Router Configuration, Network Security, Network Support, Network Switching, Network System Hardware, Network Systems, Network Testing, On Site Support, Presentation/Verbal Skills, Problem Solving Skills, Production Support, Project Planning, Project/Program Management, Reliability Engineering, Remote Access, Requirements Management, Routing Protocols, Security Auditing, Server Hardware, SonicWALL, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Technical Writing, Time Management, VMWare vCenter, Voice Applications, Wireless Communications, Writing Skills
LOCATION
East Greenbush, New York
POSTED
30+ days ago
As a Network Engineer ITG, you will work with a dedicated, client-focused team, that strives to provide excellent service to our clients. You will be responsible for maintaining and supporting client network infrastructures, supporting production, and designing improvement initiatives. You will be expected to test and evaluate network systems to eliminate problems and improve reliability; provide second-level support; diagnose and resolve complex network problems; consult with customers on projects, translate requirements into a project plan and manage the project through completion; provide support for all clients’ networks, hardware, and software utilizing a combination of phone, remote access, and onsite support.
 
Specific Duties:
  • Analyze customer requirements and create technical approach documents, detailing hardware requirements, and configurations, with various solutions.
  • Analyze, diagnose, and resolve complex network problems as part of second/third-level support.
  • Consult with customers on a regular basis, gathering project requirements and developing cost-effective solutions.
  • Support external corporate user communities with desktops, laptops, mobile devices, Microsoft Windows platforms and applications, voice, LAN technologies and Infrastructure security.
  • Serve as a second/third-level support technician to assist in the diagnosis and resolution of customer outages and chronic customer problems. May have to take the lead on crisis calls.
  • Liaise with vendors on new technologies and recommend new and cost-effective solutions to improve reliability and service.
  • Develop, enhance, and maintain network design layouts that are reviewed for problem analysis and resolution.
  • Ensure desktop and laptop computers interconnect seamlessly with systems including file servers, email services, and application servers.

Qualifications:
  • A minimum of 3.5 years of experience supporting network infrastructures is essential.
  • Bachelor’s Degree preferred but not required; non-technical degrees acceptable.
  • The ability to work well in a team environment or independently with minimal supervision.
  • Must be a self-starter, with proven leadership skills and be able to work in a fast-paced, constantly changing environment.
  • Organizational and time management skills.
  • Excellent interpersonal and communication skills (written and oral).
  • In-depth understanding of Active Directory, group policies, user & domain management.
  • Comprehensive understanding of TCP/IP and routing protocols.
  • Working knowledge of security products. (SonicWall/Cisco Firewalls, IPS, ESET anti-virus software, Infrastructure Security Audit Applications).
  • Working knowledge of infrastructure hardware, server, and software technologies.
  • Experience configuring and managing Azure cloud environments.
  • Experience configuring, maintaining, and troubleshooting VMWare VCenter environments.
  • Ability to troubleshoot and navigate unfamiliar software, network environments, and infrastructures.
  • Strong hands-on experience supporting multi-vendor platforms, configuring routers, firewalls, and switches, and troubleshooting networks.
  • Knowledge of network security technologies and solutions, ensuring network security and integrity.
  • Experience in deploying and supporting wireless technologies.

About the Company

I

Integrated Technology Group

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