CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, Call Routing, Cisco Network Systems, Customer Service Management, Firewalls, Google Apps, Government, IP (Internet Protocol), Identify Issues, Microsoft Excel, Microsoft Office, Microsoft Word, Network Architecture/Engineering, Network Routers, Network Switching, Polycom, Problem Solving Skills, Schedule Development, Security Clearance, Team Player, Telecommunications, Vendor/Supplier Management, VoIP (Voice over IP)
Duration: 12+ months
Summary:
This engineering position supports the activation, migration, modification and/or troubleshooting of various VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications, and deletions in the network and provisioning systems.
Responsibilities:
- Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
- Process telephone number ports and verify completion.
- Complete new telephone number activations.
- Complete service/TN migrations between different VoIP products.
- Complete the removal of system translations associated with service disconnects.
- Lead customer and vendor activation conference bridges.
- Perform call traces to verify correct end-to-end call routing and troubleshoot and resolve issues as necessary.
- Perform collaborative service installation and troubleshooting activities with peer workgroups.
- Drive escalations with the appropriate internal/external teams for resolution.
- Complete all assigned tasks in the workflow systems within the required SLA.
- Document detailed notes in applicable engineering systems/applications.
Must Have Skills:
- Well-versed in overall telecommunications, particularly Voice over IP (VoIP).
- Strong customer service/vendor management experience.
- Willingness to work rotating shifts including occasional weekends and holidays.
- Ability to obtain a government security clearance.
Desired Skills:
- Experience with routers, switches, firewalls, session border controllers, and connectivity correlation from end-to-end.
- Working knowledge of Cisco Broadsoft/Broadworks.
- Familiarity with IP phones, analog gateways, paging, and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes).
- Working knowledge of Sonus switches and associated network components.
- Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive).
Education/Certifications:
- Technically aligned Associate’s Degree or Bachelor's Degree with one or more years of relative work experience.
- Desired certifications - (CCNA, CCNP, and/or other vendor equivalents).
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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