CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, Call Routing, Cisco Network Systems, Customer Service Management, Firewalls, Google Apps, Government, IP (Internet Protocol), Identify Issues, Microsoft Excel, Microsoft Word, Network Architecture/Engineering, Network Routers, Network Switching, Polycom, Problem Solving Skills, Schedule Development, Security Clearance, Service Level Agreement (SLA), Team Player, Telecommunications, Vendor/Supplier Management, VoIP (Voice over IP)
This engineering position supports the activation, migration, modification, and/or troubleshooting of various VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications, and deletions in the company's network and provisioning systems.
Location: Irving, TX - Join our dynamic team in a vibrant city that offers a blend of cultural, recreational, and professional opportunities, making it an ideal place for career growth and personal development.
Responsibilities
- Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
- Process telephone number ports and verify completion.
- Complete new telephone number activations.
- Complete service/TN migrations between different VoIP products.
- Complete the removal of system translations associated with service disconnects.
- Lead customer and vendor activation conference bridges.
- Perform call traces to verify correct end-to-end call routing and troubleshoot and resolve issues as necessary.
- Perform collaborative service installation and troubleshooting activities with peer workgroups.
- Drive escalations with the appropriate internal/external teams for resolution.
- Complete all assigned tasks in the company's workflow systems within the required SLA.
- Document detailed notes in applicable engineering systems/applications.
Must Have Skills
- Well-versed in overall telecommunications, particularly Voice over IP (VoIP).
- Strong customer service/vendor management experience.
- Willingness to work rotating shifts, including occasional weekends and holidays.
- Ability to obtain a government security clearance.
Desired Skills
- Extensive experience with Broadcom/Broadsoft and Sonus switches.
- Experience with routers, switches, firewalls, session border controllers, and connectivity correlation from end-to-end.
- Working knowledge of Cisco Broadsoft/Broadworks.
- Familiarity with IP phones, analog gateways, paging, and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes).
- Working knowledge of Sonus switches and associated network components.
- Working knowledge of Client Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive).
Education/Certifications
- Technically aligned Associate’s Degree or Bachelor's Degree with one or more years of relative work experience.
- Desired certifications - (CCNA, CCNP, and/or other vendor equivalents).