Network Engineer - II

Our client is currently seeking a Network Engineer - II in Richardson, TX

This job will have the following responsibilities:

• This engineering position supports the activation, migration, modification and/or troubleshooting of various VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in network and provisioning systems.
• Responsibilities: • Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date. • Process telephone number ports and verify completion. • Complete new telephone number activations. • Complete service/TN migrations between different VoIP products. • Complete the removal of system translations associated with service disconnects. • Lead customer and vendor activation conference bridges. • Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary. • Perform collaborative service installation and troubleshooting activities with peer workgroups. • Drive escalations with the appropriate internal/external teams for resolution. • Complete all assigned tasks in Verizon's workflow systems within the required SLA. • Document detailed notes in applicable engineering systems/applications.
• MUST HAVE SKILLS • Well-versed in overall telecommunications, particularly Voice over IP (VoIP) • Strong customer service/vendor management experience • Willingness to work rotating shifts including occasional weekends and holidays • Ability to obtain a government security clearance
• DESIRED SKILLS: • Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end • Working knowledge of Cisco Broadsoft/Broadworks • Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes) • Working knowledge of Sonus switches and associated network components • Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)
• EDUCATION/CERTIFICATIONS: • Technically aligned Associate's Degree or Bachelor's Degree... one or more years of relative work experience • Desired certifications - (CCNA, CCNP, and/or other vendor equivalents)