Network Engineer II (Voice)

Network Engineer II (Voice)

Salary

$71,184.44 - $119,258.77 Annually

Location

800 E. City Hall Avenue, Suite 600, Norfolk, VA

Job Type

Permanent Full-time

Job Number

14124

Department

Information Technology

Opening Date

05/27/2026

Closing Date

6/7/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The Department of Information Technology (IT) plays a key role in driving customer-focused innovation initiatives. Most processes in the organization are dependent on technology to function. As a result, there is a continual need for technology solutions that meet business function and organizational needs, while balancing security and support requirements. Collectively, the 95 IT staff members work together to provide essential services and technical support to all City staff and business functions. We partner with our customers to identify and implement innovative systems which improve processes, expand data analysis capabilities, and simplify citizen support.

The department is comprised of three technical bureaus which are Business Enablement, Customer Success and Productivity, and Technology Infrastructure and Cybersecurity. The three Technology Managers work together with the Chief Information Officer, the Assistant Director, the Chief Information Security Officer, and the Administrative Manager to set technology policy direction for the enterprise while maintaining a supportive, respectful, and inclusive culture in the department.

The City of Norfolks Department of Information Technology is seeking a Network Engineer II (Voice). This technician will provide daily support, troubleshooting and problem resolution for the City of Norfolk's Avaya Definity Series PBX servers, Avaya PBX hardware and the Avaya Aura Communications software suite. Experience with Linux a plus. This position also provides support and changes to various phone system platforms including Nortel Meridian, Cisco VOIP, and NEC Aspire products. Daily responsibilities include working in a helpdesk environment. The position provides technical support and consultation services for citywide telecommunications technologies. Ability to work with vendors and customers on a daily basis to achieve results. Ability to do hands-on repairs on various telephone systems and related hardware and software applications.

The Network Engineer II (Voice) position is customer centric, as well as technical, and needs to enjoy working with various city departments and staff on a regular basis. The ideal individual will enjoy troubleshooting issues and finding solutions that offer product stability, but also customer satisfaction. Your responsibilities include designing, installing, maintaining, and troubleshooting problems with the City of Norfolk phone systems. The position requires strong analytical, technical, and communication skills.

Department Hiring Salary Range: $71,184.44 - $81,685.78

Essential Functions

Essential functions include but are not limited to:

Problem Solving:

• Administering help desk functions, plans, analyzes, develops, implements, documents, tests, and debugs communication systems from requirements and specifications; provides support and research and resolves problems.
• Providing LAN/WAN design to include develop, implement, maintain, and administer voice over IP and standard communication solutions to meet customer needs.
• Evaluating, installing, and supporting voice communication systems and microcomputer hardware and system application software for clients and perform problems analysis and resolution.
• Providing support of communication databases, equipment, and communication networking circuits.
• Must understand and logically troubleshoot voice communications systems from small key systems to large PBX systems and voice over IP networks.
• Must have ability to perform analytical or problem-solving activities.

Administrative Requirements:

• Management of personal workload by prioritizing projects, analyzing situations, monitoring progress, resolving issues, and implementing solutions.
• Determining client's requirements by attending meetings, learning the client's current processes, documenting the communication requirements, and writing and implementing system and program specifications in the telephone network.

Project Management and Support:

• Assists other voice staff in telecommunications network research, design, and problem resolution.

Communication and Customer Service:

• Work requires direct contact with customers, vendors, and subcontractors, with capable communication design and installation abilities.
• Must be able to read and comprehend technical materials and documentation containing telecommunication design and administration.
• Perform other related duties as required.

Education/Experience

High School graduate or equivalent; specific vocational, administrative, or technical knowledge obtainable through six months to one year of advanced study or training past the high school level (through either city in-house training or an outside educational institution).

Two years of work experience in an Information Technology related field; or an equivalent combination of education and experience.

Preferred Education/Experience:

• Bachelor's Degree
• Computer Science, Information Technology or Business Degree preferred

Preferred License(s) and/or Certification(s):

• ACIS (Specialist) - Avaya Aura Communication Applications

• ACIS (Specialist) - Avaya Aura Core Components

• ACSS (Senior Specialist) - Avaya Aura Communication Applications

• ACSS (Senior Specialist) - Avaya Aura Core Components

Additional Information & Requirements

Work Location: 800 E. City Hall Ave., Norfolk, VA 23510

Work Hours: Monday-Friday 8:00AM-5:00PM (40 hours per week).

This position works forty-hours per week to accommodate business hours of 7:00 am to 6:00 pm Monday - Friday. 24 hour on-call support is required on a rotating basis, which means evening, night, weekend or holiday hours may be needed. This position is an Alpha position, which requires attendance during emergencies, delayed city openings and special weather events

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Please select the highest level of education you have completed.

• High School Diploma/GED
• Some College (6 months or more)
• Vocational/Technical Degree
• Associates Degree
• Bachelors Degree
• Masters Degree or higher

03

Do you have experience as a Telecommunications Support Engineer or Administrator for an organization with over 2000 users?

• Yes, more than 5 years
• Yes, 3 years to 5 years
• Yes, up to 3 years
• No experience

04

Please list any certifications or training that you have obtained in respect to Avaya, Cisco, Northern Telecom or other small key system products.

05

Are you familiar with programming call routing, call vectoring, and ring groups?

• Yes
• No

06

Do you have a minimum of 5 years hands on experience in the Telecommunications field?

• Yes
• No

07

Please list any Call Center Support experience that you may have.

08

Have you worked to support customers in a helpdesk or direct contact environment to resolve trouble/ repair issues?

• Yes
• No

09

Please provide any server/platform background that you may have.

10

Do you have the ability to work with technical documentation including blueprints, technical manuals, and troubleshooting guides?

• Yes
• No

11

What voicemail systems are you proficient at administrating? Please explain.

12

What experience do you have with Cat 3, Cat 5 and cross connections regarding station cables?

13

Are you willing to submit to an extended background check necessary to access or work with Criminal Justice Information Systems (CJIS) data and computer systems?

• Yes
• No

14

Do you have a valid drivers license?

• Yes
• No

15

The expected hiring salary for this position is $71,184.44 - $81,658.78. Are you willing to accept a salary within this range?

• Yes
• No

16

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

17

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

18

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

Required Question

Employer City of Norfolk