802.1, BGP, CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, Call Centers, Call Routing, Cisco Network Systems, Communication Skills, CompTIA Network+, Computer Firmware, Customer Support/Service, Documentation, EIGRP (Enhanced IGRP), Editing, Firewalls, Human Resources, IPv4, Insurance, Internet Portal, License Management, Lift/Move 50 Pounds, Linux Operating System, Maintain Compliance, Microsoft Visio, Microsoft Windows Operating System, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Monitoring, Network Routers, Network Switching, Network System Hardware, On Call, Open Shortest Path First Protocol (OSPF), Open Systems Interconnection (OSI), Operating Systems, Operational Support, Process Improvement, Project Planning, Public Key Infrastructure (PKI), QoS (Quality of Service), RIP (Routing Information Protocol), Recruiting/Staffing Agency, Remote Access, Security Compliance, Short Messaging Service (SMS), Software Installation, Spanning Tree Protocols, Systems Administration/Management, Telephone Skills, Test Plan/Schedule, VLAN Trunking Protocol (VTP), VPN (Virtual Private Network), Willing to Travel, Wireless Hardware, Wireshark (Ethereal), Writing Skills, tcpdump