Network Engineer

Six (6) to ten (10) years industry experience in networking environment to build new network environment, prepare, document and deploy changes in a network, understand the issues related to day to day operations, troubleshoot network issues with a network sniffer like Wireshark , liaison with carriers and vendors for installations; Good networking technology skills along with a good understanding of cross platform technologies Basic understanding of firewalls, network security concepts and proxy servers Certified technical engineer (typically Cisco CCNP or comparable) Very good knowledge of L2 loop prevention protocols such as spanning-tree Good technical knowledge of L2 protocols like HSRP, VRRP, VTP, 802.1Q, Flex Link, LACP, etc. Detailed technical knowledge of routing protocols such as OSPF, EIGRP, BGP, RIP, etc. and is able to troubleshoot them Detailed technical knowledge of Cisco operating systems such as IOS and NX-OS and is able to troubleshoot them Good experience with network monitoring / management tools/ analysis tools Service management expertise and ability to manage, improve service levels Good analytical skills to evaluate problem Good communication skills, fluent in local language and English (written/verbal) Excellent team worker, able to work in virtual global teams in a matrix organization (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.