802.1, Address Management, Analysis Skills, BGP, C Programming Language, C++ Programming Language, Call Centers, Cisco IOS (Internetworking Operating System), Cisco Network Systems, Cisco Routers, Cisco Switches, Communication Skills, Computer Science, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Financial Services, Firewalls, Genesys Solutions, H.323, Incident Management, Intellectual Property (IP), Knowledge Transfer, Microsoft Windows Azure, NAT (Network Address Translation), Network Administration/Management, Network Architecture/Engineering, Open Shortest Path First Protocol (OSPF), Perl Programming Language, Presentation/Verbal Skills, Private Cloud, Problem Solving Skills, Public Cloud, Python Programming/Scripting Language, QoS (Quality of Service), SIP (Session Initiation Protocol), Scripting (Scripting Languages), Spanning Tree Protocols, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Lead/Manager, Team Player, Telephony, VoIP (Voice over IP), Wide Area Network (WAN), Windows PowerShell, Wireless Communications, Wireshark (Ethereal), Writing Skills