Title: Network Engineer
Location: Plano TX
Responsibilities
- Own responsibility for end-to-end monitoring of the Transport EMS s & observability tools
- Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool
- Own responsibility of Market chat groups, initial troubleshooting & necessary support
- Support site monitoring/health checks following maintenance activities (CR s)
- Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.
- Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
- Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed.
- Manage outage and emergencies, including the agreed assurance KPI s & SLA.
- Work in close collaboration across multiple functions within Dish: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
- Assist in driving resolutions for Fiber providers (Telecommunication, Zayo, etc.) within service level agreements (SLAs) and ensure effective operational performance and management.
- Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP s & templates
- Responsible to ensure the Open Incident backlog is at optimum levels
- Maintain the National Level Availability >99.50%.
- Manage internal, external and customer incident escalations and follow-ups as well as process adherence.
- Own responsibility for providing next level support for Network Surveillance teams.
- Own responsibility for providing knowledge transfers for Network Surveillance teams.
- Manage chronic problems with respective Transport (Telecommunication, Zayo, etc.) & Network (Cisco, Palo Alto, etc.)
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.