Job Description
Job Title: Network Engineer – Project Lead (Telephony Engineer) (13295)
Location: Columbia, SC 29208
Work Arrangement: 100% Onsite
Openings: 2
Duration: 6 Months
Candidate Requirements
About Us:
InterSources Inc, is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.
Location: Columbia, SC 29208
Work Arrangement: 100% Onsite
Openings: 2
Duration: 6 Months
Candidate Requirements
- Candidate must be a South Carolina resident or willing to relocate to South Carolina prior to starting at their own expense.
- Candidates must be U.S. Citizens or Legal Residents.
- Role is fully onsite; remote work is not available.
- Must be able to participate in an on-call rotation and perform occasional after-hours maintenance and incident response.
- Bachelor's degree or equivalent work experience.
- 2+ years of experience with Avaya on-premise PBX systems.
- 2+ years administering VoIP and Unified Communications platforms.
- 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
- 2+ years troubleshooting voice quality, call routing, carrier connectivity, and E911 services.
- 2+ years supporting telecommunications infrastructure including:
- Voice circuits
- Session Border Controllers (SBCs)
- PSTN integration
- Experience designing, implementing, and supporting enterprise cloud-based telephony solutions.
- Experience migrating on-premise telephony/PBX environments to cloud-based telephony services.
- Provide operational and advanced administration of enterprise telephony and unified communications environments.
- Handle moves, adds, changes, and disconnects (MACD) for voice and voicemail services.
- Support conference services, safety devices, telephone IVR, call center environments, vectoring, and unified communications services.
- Maintain accurate E911/911 location information.
- Configure, install, maintain, and troubleshoot:
- Avaya telephony systems
- Media gateways
- IP telephones
- Voice circuits
- Safety devices
- Voice networking infrastructure
- Analyze and troubleshoot vector routing, ARS routing tables, route patterns, dial plans, and call routing.
- Diagnose voice-quality issues, carrier connectivity problems, PSTN issues, and service outages.
- Work with telecommunications vendors and carriers to provision circuits and resolve outages.
- Provide engineer-level support for enterprise telephony and unified communications incidents.
- Serve as a primary technical escalation point for complex telephony issues.
- Coordinate with infrastructure, network, vendor, and support teams during outages.
- Research, design, and implement improvements to the enterprise telephony environment.
- Perform quality assurance testing for telephony configurations and changes.
- Monitor telephony and network systems to improve uptime and proactively identify problems.
- Identify opportunities to automate operational telephony processes and collaborate with automation teams on implementation.
- Develop and maintain system diagrams, technical documentation, configuration standards, processes, troubleshooting notes, and knowledge-base articles.
- Follow established Incident Management and Change Management processes.
- Provide technical recommendations regarding the strategic direction of enterprise telephony services.
- Strong knowledge of telephone network services and telephone network design.
- Advanced systems administration knowledge.
- Ability to clearly communicate technical and non-technical information.
- Strong customer-service and interpersonal skills.
- Ability to work effectively with vendors, management, technical teams, and end users.
- Ability to manage multiple priorities in a fast-paced enterprise environment.
About Us:
InterSources Inc, is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.
Numbers & Facts
| Location | Columbia, SC |
| Industry | Computer/IT Services |
| Company Size | 100 to 499 employees |
| Year Founded | 2007 |
| Website | https://www.intersourcesinc.com/ |
About Company
It’s all about harnessing the real power of data. InterSources Inc was founded in 2007 providing intelligent data solutions to clients across industries and geographies.
Over the years, we have built products on Business Intelligence & Big Data platform simplifying and transforming the way business intelligence and real-time data analytics empower Corporations and end-users using Softwares like Tableau, Business Objects, MicroStrategy, etc.
In the process, we have enabled companies to use data analytics to help better understand, predict and influence consumer behavior, identify new market opportunities as they emerge, provide to users the data they need, alert the user when and why key business metrics have changed and enable them to make smart decisions.
Skills
- Analysis Skillsunmatched
- Artificial Intelligence (AI)unmatched
- Automationunmatched
- Avaya Softwareunmatched
- Call Centersunmatched
- Call Routingunmatched
- Carrier Qualityunmatched
- Change Managementunmatched
- Cloud Applicationsunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- Documentation Standardsunmatched
- ERP (Enterprise Resource Planning)unmatched
- Engineeringunmatched
- IP (Internet Protocol)unmatched
- ISO (International Organization for Standardization)unmatched
- Identify Issuesunmatched
- Incident Managementunmatched
- Incident Responseunmatched
- Information Technology Consultingunmatched
- International Electro-Technical Commission (IEC)unmatched
- Internet Securityunmatched
- Internet/Online Serviceunmatched
- Interpersonal Skillsunmatched
- Knowledge Baseunmatched
- Legalunmatched
- Multitaskingunmatched
- Network Administration/Managementunmatched
- Network Architecture/Engineeringunmatched
- Network Designunmatched
- Network Monitoringunmatched
- Network Routingunmatched
- Network Systemsunmatched
- On Callunmatched
- Online Marketingunmatched
- Operations Processesunmatched
- Oracleunmatched
- PBX (Private Branch eXchange)unmatched
- PSTN (Public Switched Telephone Network)unmatched
- QoS (Quality of Service)unmatched
- Quality Assuranceunmatched
- Realtime Transport Protocolunmatched
- SIP (Session Initiation Protocol)unmatched
- Software Developmentunmatched
- Strategic Planningunmatched
- System Integration (SI)unmatched
- Systems Administration/Managementunmatched
- Systems Maintenanceunmatched
- Technical Writingunmatched
- Telecommunicationsunmatched
- Telephonyunmatched
- Testingunmatched
- Transportation Routingunmatched
- Unified Communicationsunmatched
- User Experience Design (UXD)unmatched
- User Interface Designunmatched
- VoIP (Voice over IP)unmatched
- Voice Mailunmatched
- Voice Response Systemsunmatched
- Web Programmingunmatched
- Work From Homeunmatched
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