Troubleshooting the Level 3 and advanced network issues and performing call backs ensuring issues are resolved & appropriate solution is provided to the customer in a high pressure factory environments
Responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the network related tickets.
Manage new and existing equipment, hardware, and network device software upgrades.
Understanding Network support priorities and objectives and taking an active role in accomplishing them.
Should be able to lead and drive technically the Operational issues on his own in a high pressure environment engaging multiple stakeholders during live troubleshooting.
Help level 1 & level 2 resources to address the Network related issues.
Strong understanding of network routing and switching protocols required.
Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
Resourceful, with the ability to work independently.
Strong time management skills and attention to detail.
Ability to multi-task activities with shifting priorities.
Generic Managerial Skills, If any
Should be able to lead and drive the Operational issues on his own.