Antivirus, Computer Networks, Computer Workstations, Corporate Communications, Customer Support/Service, Firewalls, Hardware Installation, Help Desk, Industry Standards, Information Technology & Information Systems, Local Area Network (LAN), Metropolitan Area Network (MAN), Multimedia, Network Administration/Management, Network Architecture/Engineering, Network Monitoring, Network Routers, Network Support, Organizational Skills, People Management, Printers, Problem Solving Skills, Security Monitoring, Server Hardware, Software Installation, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Time Management, User Account Administration, Wide Area Network (WAN)
Job Info
As a network support engineer, youll be responsible for maintaining the systems that allow organizations to function and communicate, both internally and externally, on a daily basis.
Depending on your level of responsibility, tasks may include upgrading the companys communications infrastructure or installing a new system.
Regardless of the type of business, as a network support engineer youll be responsible for designing, installing and maintaining the communications, file sharing and general IT resources used by the organization.
Its your job to ensure internal networks have the capacity to meet business demands. This can include making sure everyone can log onto the system without it crashing or making sure the network has the capacity to carry multimedia files (certain businesses, such as architects offices, rely on this in order to function efficiently).
The typical daily tasks of a network support engineer include:
- Installing new software
- Installing new hardware (servers, printers, computer workstations, etc.)
- Setting up user accounts, permissions and passwords
- Overseeing security of all systems, especially the internet, and installing antivirus protection
- Fixing network faults
- Network maintenance
- Technical support for people using the network
- Training staff on new systems
- Day to day admin and monitoring of network use
- Planning future improvements, suggesting IT solutions to business problems
- Making sure all IT meets industry standards
- Supervising helpdesk staff
If you choose to work for a large company, its likely youll have a designated area of the network to work on; if you work for a smaller company youll probably be in charge of the entire network.
Required Skills
As well as an in depth knowledge of technology, employers will expect you to have the following attributes to become a network support engineer:
- Good at problem solving
- Good at organizing and multitasking
- Able to explain technical problems in a simple terms
- Work well with people
- A dedication to continually update knowledge
- A clear understanding of the employers particular systems
- In depth knowledge of (LAN, WAN, MAN and GAN)
Candidate Profile
- Extensive experience of support and provisioning of routers and firewalls in a similar role
- Should have experience on firewalls and UTMs
- High level of customer service skills
- Capable of producing high standards of work, to tight deadlines
- Highly organized and able to work on own initiative to complete the range of tasks required
- Able to work as part of a team and capable of working in key Zen and customer projects
- A keen interest in computer networking and WAN technology
- Able to operate effectively in difficult and pressured situations
- Flexible and willing to work outside core business hours as required
C
Creative Solutions Co Ltd