Troubleshooting the Level 3 and advanced network issues and performing call backs ensuring issues are resolved & appropriate solution is provided to the customer in a high pressure factory environments
Responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the network related tickets.
Manage new and existing equipment, hardware, and network device software upgrades.
Understanding Network support priorities and objectives and taking an active role in accomplishing them.
Should be able to lead and drive technically the Operational issues on his own in a high pressure environment engaging multiple stakeholders during live troubleshooting.
Help level 1 & level 2 resources to address the Network related issues.
Strong understanding of network routing and switching protocols required.
Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
-Resourceful, with the ability to work independently.
Strong time management skills and attention to detail.
Ability to multi-task activities with shifting priorities.
Generic Managerial Skills, If any Should be able to lead and drive the Operational issues on his own.
Numbers & Facts
Location
Sparks, NV
Industry
Computer/IT Services
Company Size
500 to 999 employees
Year Founded
1990
Website
http://q1tech.com/
About Company
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.