ABOUT US AND THIS POSITION
Founded in 1989, our local business has developed a reputation for excellence in Tuscaloosa and beyond. We work with a multitude of corporations, medical practices, insurance companies, banks, industrial manufacturing plants, local governments, and hundreds of small businesses. Our key employees have been with us for over 25 years and our key technicians have been with us over 15 years. The job is primarily office-based, but the ideal candidate should have the ability to travel to various sites in Alabama and surrounding states on occasion. Ability to lift 55 pounds and lift and/or carry articles as servers, PC's, and technology hardware. This job involves mechanical duties that require sound motor skills. This position will focus on installing and supporting firewalls, wireless networks, network switches, VoIP phones in enterprise and small business environments, and implementing service with various providers such as Comcast, AT&T, Windstream and others. The ideal candidate will also have a broad knowledge in Windows Server, 365 solutions with an emphasis on Azure, SharePoint and OneDrive, SAN/NAS storage solutions, VMware, VEEAM, and enterprise multi-site environments.
KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS
1. Install, manage, and support firewalls, switches, and access points.
2. Maintain and configure VPN connections.
3. Support virtual network environments in vSphere, Hyper-V, and SANS.
4. Install, manage, and support VoIP phone systems (Mitel, 8x8, RingCentral)
5. Install, manage, and support Fortinet UTM firewalls.
6. Maintain and support Cisco switches and firewalls.
7. Ability to implement voice and data carrier services with AT&T, Comcast, Windstream, etc.
8. Support multiple customer locations with various network configurations.
9. Continually strive to automate and enhance operations by identifying areas of improvement, writing scripts, and documenting processes.
10. Work well within a team environment to support customers, end-users and other employees.
11. Participate in afterhours, holiday, and weekend coverage when necessary.
12. Excellent communication skills are required.
MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED
The ideal candidate will have a background in networking (LAN/WAN), network security, and VoIP. Minimum requirement of high school diploma. Technical certificate, associates, or bachelor’s degree preferred. Experience may be considered in lieu of degree. Minimum 3 years’ experience required.
We offer great benefits and competitive pay. We pride ourselves on excellent customer service in a supportive, teamwork-focused environment.