Job Description
The Contractor shall provide comprehensive 24x7x365 Network Operations Center (NOC) and Cyber Security Operations Center (CSOC) services to ensure the continuous availability, security, performance, and operational integrity of the organization's enterprise infrastructure. Services shall include proactive monitoring, incident response, cyber defense, operational engineering support, problem management, and continuous service improvement to maintain a secure and highly available enterprise environment.
Responsibilities
About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Responsibilities
- Perform advanced troubleshooting of network, cloud, infrastructure, and security-related incidents not handled by Tier 1 personnel
- Correlate information from Microsoft Sentinel, Azure, network monitoring systems, network mapping platforms, and other security tools during troubleshooting and incident investigations. Validate network, cloud, security, and service availability following maintenance or infrastructure changes.
- Review maintenance scope, affected services, identify dependencies, and schedule implementation periods
- Monitor operational impact during maintenance activities and coordinate escalation when unexpected issues occur
- Provide comprehensive 24x7x365 Network Operations Center (NOC) and Cyber Security Operations Center (CSOC) services
- Maintain a secure and highly available enterprise environment
- Ensure the continuous availability, security, performance, and operational integrity of the organization's enterprise infrastructure
- Proactively monitor network and cyber security environments and provide Incident Response, Cyber Defense, Operational Engineering Support, Problem Management, and Continuous Service Improvement
- Provide monthly application metric data such as service requests, incidents, calls per application, using Sponsor's reporting tools. Any other tool or deviation from collecting performance metrics requires prior approval from Sponsor.
- Provide operational support for the following environments; Enterprise Local Area Network (LAN), Wide Area Network (WAN), Campus Network Infrastructure
- Provide operational support for the following technologies; Microsoft Azure Government Cloud, Azure Virtual Desktop (AVD), RedSeal, Microsoft Sentinel, VMware and Hyper-V virtualization platforms, Microsoft Windows Server infrastructure, and Enterprise monitoring and alerting systems
- TS/SCI FSP Clearance
- Demonstrated experience working with telecommunications carriers, Internet Service Providers (ISPs), cloud providers, OEM vendors, managed service providers, or other third-party service providers
- Demonstrates experience performing advanced troubleshooting of network, cloud, infrastructure, and security-related incidents
- Demonstrated experience correlating information from Microsoft Sentinel, Azure, network monitoring systems, network mapping platforms, and other security tools during troubleshooting and incident investigations
- Demonstrated experience working directly with telecommunications carriers, ISPs, OEM vendors, Microsoft/cloud providers, managed service providers, and other third-party vendors during complex incidents
- Demonstrated experience validating network, cloud, security, and service availability following maintenance or infrastructure changes
- Demonstrated experience identifying recurring operational issues and recommending technical, monitoring, process, or automation improvements
- Demonstrated experience reviewing maintenance scope, affected services, dependencies, and scheduled implementation periods
- Demonstrated experience monitoring operational impact during maintenance activities and coordinating escalation when unexpected issues occur
- Demonstrated experience leading or managing personnel within a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment
- Demonstrated progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines
- Demonstrated experience supporting a Network Operations Center (NOC), Security Operations Center (SOC/CSOC), enterprise IT operations center, or comparable technical operations environment
- Demonstrated significant experience with Microsoft Sentinel: alert monitoring, KQL log queries, entity analysis, runbooks, or escalation
- Demonstrated significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health, or basic networking (VNets/NSGs)
- Demonstrated significant experience with Networking basics: TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN
- Demonstrated significant experience with troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues
- Demonstrated experience with tools for topology, paths, assets, segmentation, or vulnerabilities
- Demonstrated experience with Kusto Query Language (KQL) for searching, filtering, correlating, and investigating Sentinel and Log Analytics data
About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Numbers & Facts
| Location | Virginia |
| Industry | Computer/IT Services |
| Company Size | 100 to 499 employees |
| Year Founded | 1997 |
| Website | http://www.newgentechnologies.com/ |
About Company
NewGen Technologies specializes in developing and implementing solutions to your IT challenges-especially those involving specialized technologies.
Founded in 1997, NewGen grew quickly and became immediately successful because of our primary commitment to satisfying our customers.
Our formula for success is simple-we deliver high quality products and services. We develop and maintain a staff of highly trained, experienced consultants who devise and execute creative, effective solutions to our clients' IT challenges.
Despite NewGen's rapid growth, we keep our organization agile so we can respond quickly as our customers' needs develop. And we keep our overhead in check so we can offer top-tier talent for reasonable rates.
NewGen Technologies, Inc. is a privately held, minority woman-owned small business incorporated in the state of Maryland.
Skills
- Artificial Intelligence (AI)unmatched
- Automationunmatched
- Biometricsunmatched
- Business Processesunmatched
- CPU (Central Processing Unit)unmatched
- Cloud Computingunmatched
- Computer Securityunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Database Programming Languagesunmatched
- Desktop Virtualizationunmatched
- Firewallsunmatched
- Governmentunmatched
- Hardware Virtualizationunmatched
- High Availabilityunmatched
- Identify Issuesunmatched
- Incident Responseunmatched
- Internet Securityunmatched
- Internet Service Providersunmatched
- Leadershipunmatched
- Local Area Network (LAN)unmatched
- Maintenance Servicesunmatched
- Memory Hardwareunmatched
- Metricsunmatched
- Microsoft Hyper-Vunmatched
- Microsoft Infrastructureunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Azureunmatched
- Microsoft Windows Serverunmatched
- Network Administration/Managementunmatched
- Network Architecture/Engineeringunmatched
- Network Monitoringunmatched
- Network Operations Centerunmatched
- Network Securityunmatched
- Network Supportunmatched
- Network Systemsunmatched
- OEM (Original Equipment Manufacturer)unmatched
- Operational Supportunmatched
- People Managementunmatched
- Performance Metricsunmatched
- Problem Solving Skillsunmatched
- Query Analysisunmatched
- Subnettingunmatched
- TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
- Technical Deliveryunmatched
- Technical Operationsunmatched
- Telecommunicationsunmatched
- Topologyunmatched
- VLAN (Virtual Local Area Network)unmatched
- VMS Operating Systemunmatched
- VMWareunmatched
- VPN (Virtual Private Network)unmatched
- Virtual Machine (VM)unmatched
- Web Site Monitoringunmatched
- Wide Area Network (WAN)unmatched
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