Network & Field Services Technician
Eagle Advantage Solutions, Incorporated
Carrollton, GA
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Communication Skills, Customer Support/Service, Customer Training, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Driver's License, Firewalls, Hardware Repair, High Tech Industry, IP Addressing, Identify Issues, Information Technology & Information Systems, Law Enforcement Software, Microsoft Active Directory, Microsoft Office, Microsoft Windows Server, Microsoft Windows System Administration, Mobile Devices, Network Switching, Network System Hardware, On Call, On Site Support, PC Software, Printers, Software Engineering, Systems Maintenance, Technical Support, Testing, VoIP (Voice over IP), Willing to Travel, Work From Home
LOCATION
Carrollton, GA
POSTED
30+ days ago
This position is a full-time IT support and field services role for a software company in Carrollton, GA. The technician provides technical support, installs and supports the company’s proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems. The role combines Level 1–3 IT support, customer service, and some administrative work.
Key Responsibilities
Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).
Support customers by phone, remote tools, and on-site visits.
Install and train customers on the company’s fingerprinting and law enforcement software.
Travel to customer locations for support or installations (0–40% depending on workload).
Help maintain internal IT infrastructure including servers, firewalls, switches, and networks.
Assist engineering with testing, bug fixes, and hardware integration.
Participate in a rotating on-call support schedule for after-hours issues.
Key Requirements
At least 2 years of IT support or technical field service experience.
Ability to troubleshoot Windows systems, Microsoft Office, and common IT tools.
Basic understanding of networking concepts (IP addressing, DHCP, DNS).
Strong communication and customer service skills.
Ability to travel, lift equipment, and pass a fingerprint-based background check.
Must have a clean driving record and reliable transportation.
Preferred Qualifications
Technical degree or IT certifications.
Experience with network hardware, Windows Server, Active Directory, databases, or VOIP.
Skills in PC imaging, wiring/network cabling, or documentation.
Compensation & Work Setup
Base salary: ~$42,000/year (hourly).
Additional on-call pay, overtime, and possible bonuses.
Full-time position with a mandatory 90-day in-office probationary period.
Mostly office-based with some travel and partial remote work options.
About the Company
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