Network & Field Services Technician

This position is a full-time IT support and field services role for a software company in Carrollton, GA. The technician provides technical support, installs and supports the companys proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems. The role combines Level 1-3 IT support, customer service, and some administrative work.

Key Responsibilities

• Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).
• Support customers by phone, remote tools, and on-site visits.
• Install and train customers on the companys fingerprinting and law enforcement software.
• Travel to customer locations for support or installations (0-40% depending on workload).
• Help maintain internal IT infrastructure including servers, firewalls, switches, and networks.
• Assist engineering with testing, bug fixes, and hardware integration.
• Participate in a rotating on-call support schedule for after-hours issues.

Key Requirements

• At least 2 years of IT support or technical field service experience.
• Ability to troubleshoot Windows systems, Microsoft Office, and common IT tools.
• Basic understanding of networking concepts (IP addressing, DHCP, DNS).
• Strong communication and customer service skills.
• Ability to travel, lift equipment, and pass a fingerprint-based background check.
• Must have a clean driving record and reliable transportation.

Preferred Qualifications

• Technical degree or IT certifications.
• Experience with network hardware, Windows Server, Active Directory, databases, or VOIP.
• Skills in PC imaging, wiring/network cabling, or documentation.

Compensation & Work Setup

• Base salary: ~$42,000/year (hourly).
• Additional on-call pay, overtime, and possible bonuses.
• Full-time position with a mandatory 90-day in-office probationary period.
• Mostly office-based with some travel and partial remote work options.