Job Description
Title: Network & Hosting Infrastructure SpecialistDuration: 6 months ContractLocation: Westerville, OH –Onsite Position
Duties:- Identify, troubleshoot, and resolve credential issues across network devices and server infrastructure (SNMP, SSH, WMI, WinRM, etc.)
- Manage and validate access to network and hosting environments to ensure complete infrastructure scanning coverage
- Triage and diagnose connectivity and authentication errors across routers, switches, firewalls, load balancers, and server platforms
- Collaborate with network and hosting teams to maintain accurate credential stores and access policies
- Support service graph connector configurations to ensure proper data flow from infrastructure sources
- Manage and optimize discovery schedules to align with infrastructure maintenance windows and scanning requirements
- Document credential management processes, known infrastructure issues, and resolution procedures
- Provide subject matter expertise on network topology, device configurations, and server environments
- Support the broader ServiceNow Modernization program objectives as needed
Skills:- CompTIA Network+ or equivalent certification
- Scripting Skills in PowerShell or Python
- Experience with infrastructure discovery or asset scanning tools
- Familiarity with CMDB concepts and configuration item (CI) classification
- Background in enterprise-scale environments with diverse and heterogeneous device types
- Experience working within ITIL-aligned processes
- Prior work with ServiceNow ITOM Visibility (Discovery) as a supporting tool —not required, but beneficial
Information Technology - Strong expertise in network infrastructure —routers, switches, firewalls, load balancers, and related device management
- Strong expertise in server/hosting environments, including:
- Windows Server and Linux/Unix administration
- Virtualization platforms (VMware, Hyper-V)
- Hands-on experience with credential management across diverse network and server device types
- Deep understanding of network protocols:
- SNMP v1/v2c/v3, SSH, Telnet
- WMI, WinRM, NetBIOS
- Experience troubleshooting connectivity and authentication issues in enterprise environments
- Familiarity with IP address management, network segmentation, and firewall rules that impact device accessibility
- Ability to work independently, triage infrastructure issues, and escalate appropriately
Skills
Address Managementunmatched
Authenticationunmatched
CompTIA Network+unmatched
Customer Support/Serviceunmatched
Environmental Issuesunmatched
Firewallsunmatched
Hardware Virtualizationunmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Intellectual Property (IP)unmatched
Linux Administrationunmatched
Load Balancingunmatched
Microsoft Hyper-Vunmatched
Microsoft Windows Serverunmatched
Network Administration/Managementunmatched
Network Protocolsunmatched
Network Routersunmatched
Network Supportunmatched
Network Switchingunmatched
Network Topologyunmatched
Problem Solving Skillsunmatched
Python Programming/Scripting Languageunmatched
SNMP (Simple Network Management Protocol)unmatched
SSH (Secure Shell)unmatched
Scripting (Scripting Languages)unmatched
ServiceNowunmatched
Telnetunmatched
Unix System Administrationunmatched
VMWareunmatched
WMI API (Windows Management Instrumentation)unmatched
Windows PowerShellunmatched
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