This role involves providing Level 3 support for network LAN/WAN infrastructure, with a focus on WAN experience.
Experience with SolarWinds and NetFlow is highly desirable, along with relevant certifications such as CCNP.
The position is more hands-on rather than phone support, requiring practical technical skills.
The candidate must understand the urgency of issues and know when to escalate problems for prompt resolution.
All information will be handled confidentially in accordance with EEO guidelines.