Own end‑to‑end infrastructure operations across assigned towers or environments. Ensure availability, performance, and stability of infrastructure services. Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams. Monitor service health dashboards and proactively address risks.
Act as primary escalation point for critical (P1/P2) incidents. Lead Major Incident Management (MIM) calls and coordination. Ensure timely root cause analysis (RCA) and preventive actions. Drive reduction of repeat incidents through problem management.
Review and approve infrastructure changes, patches, upgrades, and maintenance. Ensure risk assessment, rollback planning, and blackout compliance. Coordinate with application teams and business stakeholders for releases. Validate post‑change stability and sign‑off.
Coordinate with OEMs, cloud providers, and third‑party vendors. Manage vendor performance, escalations, and service reviews. Act as the single operational interface for customer stakeholders. Present service health, risks, and improvement plans.
Ensure adherence to enterprise IT policies, security standards, and audits. Support compliance requirements (e.g., SOX, DR, BCP, access controls). Drive DR drills, backup validation, and resiliency planning. Ensure audit readiness and closure of observations.
TCS Employee Benefits Summary:
Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-RJ2
Salary Range -$100,000-$120,000 a year
| Location | Framingham, MA |
| Salary | $100,000–$120,000 Per Year |