Job Description
Job Description
1. Operational Ownership (BAU)
- Own end to end infrastructure operations across assigned towers or environments.
- Ensure availability, performance, and stability of infrastructure services.
- Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.
- Monitor service health dashboards and proactively address risks.
2. Incident, Problem & Major Incident Management
- Act as primary escalation point for critical (P1/P2) incidents.
- Lead Major Incident Management (MIM) calls and coordination.
- Ensure timely root cause analysis (RCA) and preventive actions.
- Drive reduction of repeat incidents through problem management.
3. Change & Release Management
- Review and approve infrastructure changes, patches, upgrades, and maintenance.
- Ensure risk assessment, rollback planning, and blackout compliance.
- Coordinate with application teams and business stakeholders for releases.
- Validate post change stability and sign off.
4. Vendor & Stakeholder Management
- Coordinate with OEMs, cloud providers, and third party vendors.
- Manage vendor performance, escalations, and service reviews.
- Act as the single operational interface for customer stakeholders.
- Present service health, risks, and improvement plans.
5. Governance, Compliance & Security
- Ensure adherence to enterprise IT policies, security standards, and audits.
- Support compliance requirements (e.g., SOX, DR, BCP, access controls).
- Drive DR drills, backup validation, and resiliency planning.
- Ensure audit readiness and closure of observations.
Want to know if you’re a fit?
Upload your resume and let our AI show you.
Skills
Access Controlunmatched
Blackoutunmatched
Cloud Computingunmatched
Computer Securityunmatched
Corrective Actionunmatched
Incident Managementunmatched
Maintain Complianceunmatched
OEM (Original Equipment Manufacturer)unmatched
Performance Managementunmatched
Procedure Implementationunmatched
Regulatory Complianceunmatched
Release Management/Engineeringunmatched
Reporting Dashboardsunmatched
Risk Analysisunmatched
Root Cause Analysisunmatched
Sarbanes-Oxley Act (SOX)unmatched
Security Auditingunmatched
Security Complianceunmatched
Service Level Agreement (SLA)unmatched
Software Patchesunmatched
Time Managementunmatched
Validation Planunmatched
Vendor/Supplier Evaluationunmatched
Vendor/Supplier Managementunmatched
Level up your application
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesImprove your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder