Network On-Site Operations Support Specialist

Apolis

Clarkville, IL

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JOB DETAILS

SALARY

$50–$52 Per Hour

SKILLS

Atlassian JIRA, Bar Code Labels and Equipment, Bar Code Scanners, Bar Code Software, Communication Skills, Computer Workstations, Customer Relations, Customer Satisfaction, Detail Oriented, Document Scanners, Establish Priorities, Hardware Administration, Human Machine Interface (HMI), IP (Internet Protocol), Identify Issues, Incident Management, Interpersonal Skills, Knowledge Base, Manufacturing, Manufacturing Execution Systems (MES), Microsoft Windows Operating System, Mobile Devices, Multitasking, Network Configuration Management, On Site Support, Operational Support, Preventative Maintenance, Printers, Problem Solving Skills, Production Support, Production Systems, Resolve Customer Issues, ServiceNow, Standard Operating Procedures (SOP), Systems Administration/Management, Team Player, Technical Operations, Technical Support, Testing, Time Management, Warehousing

LOCATION

Clarkville, IL

POSTED

10 days ago

Role name: Network On-Site Operations Support Specialist
Work site: Clarksville, Tennessee (Onsite)
Start date: Immediate availability.
Long Term Contract
Timing - - Office hours : 3PM – 11 PM

**Job Summary**

We are seeking a proactive and customer-focused **On-Site Operations Support Specialist** to provide hands-on, white-glove support for production floor operations. This role is responsible for supporting line operators, troubleshooting equipment such as scanners and printers, and ensuring minimal disruption to operational workflows.

The ideal candidate will act as the bridge between floor operations and the technical support team, ensuring timely incident logging, communication, escalation, and resolution.

**Key Responsibilities**

**On-Floor Operational Support**

- Provide **real-time, on-site support** to operators on production/packaging lines.
- Assist with issues related to **scanners, label printers, barcode systems, and line equipment interfaces**.
- Ensure all equipment functions optimally to maintain continuous production flow.
- Perform basic troubleshooting, resets, and configurations to quickly resolve common issues.

**White-Glove Service**

- Deliver a **high-touch, concierge-style support experience** to floor operators and supervisors.
- Proactively monitor operations and identify potential issues before they impact productivity.
- Provide clear, user-friendly guidance and hands-on assistance to non-technical users.
- Build strong working relationships with operators, supervisors, and stakeholders.

**Incident Management & Coordination**

- Log all incidents accurately in the ticketing system with relevant details.
- Perform **initial triage and troubleshooting** to resolve issues where possible.
- Escalate complex incidents to the **technical/IT support team** with complete diagnostics and context.
- Actively **coordinate with technical teams** to track, communicate, and expedite issue resolution.
- Follow up to ensure issues are resolved and users are satisfied.

**Equipment & Systems Support**

- Support and maintain:
- Barcode scanners (handheld & fixed)
- Industrial/label printers
- Workstations and HMI terminals
- Production line software interfaces
- Assist in hardware replacements, setup, and basic preventive maintenance.

**Documentation & Continuous Improvement**

- Maintain accurate logs of recurring issues and resolutions.
- Provide feedback to technical teams on recurring patterns and improvement areas.
- Contribute to creation/update of **standard operating procedures (SOPs)** and knowledge base articles.

**Required Qualifications**

- 2–5 years of experience in **on-site IT or operations support**, preferably in manufacturing, warehouse, or production environments.
- Hands-on experience with:
- Barcode scanners and label printers
- Windows-based systems and basic networking
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work on the floor in a fast-paced, high-pressure environment.

**Preferred Qualifications**

- Experience with warehouse management systems (WMS) or manufacturing execution systems (MES).
- Familiarity with ticketing tools (ServiceNow, Jira, etc.).
- Basic understanding of networking (IP configuration, connectivity issues).

**Key Competencies**

- Customer-first mindset with a **white-glove service approach**
- Strong ownership and accountability
- Ability to multitask and prioritize effectively
- Collaboration and teamwork
- Attention to detail and process orientation

**Work Environment**

- Primarily on the production floor with exposure to operational equipment.
- May require standing/walking for extended periods.

About the Company

Apolis

Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.

We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Computer/IT Services

EMPLOYEE BENEFITS

Paid Sick Days, Employee Referral Program, Employee Events, Retirement / Pension Plans

WEBSITE

https://www.apolisrises.com/

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