Essential Duties and Responsibilities
+ Ensure Keep-The-Lights-On tasks are handled with priority and efficiency.
+ Provide Tier-2 support for incidents and problem tickets.
+ Collaborate and provide network security guidance to other teams as needed.
+ Responsible for up-time, monitoring, reliability, stability and policy maintenance of supported systems.
+ Participate in high priority calls and own problem management tasks.
+ Produce and maintain current description and documentation of knowledge management, policy configuration, including tracking and documenting any changes to policies, procedures, and operational tasks.
+ Ability to install new networking equipment and cabling within data centers.
+ Provide suggestions to Engineering and Architecture teams on current and emerging technologies.
+ Bring technical knowledge from external sources and incorporate ideas for creating efficiencies / continuous improvement.
+ Provide recommendations for Business Continuity Planning and Disaster Recovery, participate in these activities, and update and maintain network plans.
+ Contribute into and own ITIL processes involving change management, audit tracking, etc.
+ Promote service offerings to grow global infrastructure to meet business and technology needs.
+ Be available for rotational on-call support, as required, on a 24 hour x 7 days / week basis.
+ Performs other duties and responsibilities as assigned.
Required Knowledge:
+ F5 Load Balancing (LTM, GTM)
+ LAN/WAN network technologies and related protocols.
+ Firewall Technologies (NGFW, SASE)
+ Knowledge of configuring and managing firewall policies, detecting threats, and troubleshooting issues.
+ Understanding of security protocols (IPsec, SSL, TLS, etc)
+ Experience establishing and troubleshooting IPSec Tunnels.
+ SSL VPN (Global Protect, F5 BigIP Edge Client)
+ SDWAN and SASE technologies (preferably Cisco Viptela and Prisma SDWAN/Access).
+ Wireless networking technologies (802.11x).
+ Familiar with automation, monitoring and reporting tools (Solarwinds, SevOne etc)
+ Understanding of Cloud technologies (AWS, Azure, SASE, etc).
+ Converged voice and data infrastructures.
+ Quality of Service (QOS) design and configuration.
+ TDM / IP PBX configuration (Avaya, Zoom Phone, etc)
+ Common network monitoring, access control (NAC) and troubleshooting tools.
+ Knowledge of service management frameworks (ITIL) desirable.
+ Fundamentals of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, SD-WAN and VLANs, along with their implementation and troubleshooting.
Ability to:
+ Demonstrate a satisfactory level of technical and professional skills or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
+ Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
+ Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
+ Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints, and probable consequences.
+ Develop and use collaborative relationships to facilitate the accomplishment of work goals.
+ Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.
+ Work a non-standard schedule including nights and/or weekends and/or have on-call responsibilities.
Licenses/Certifications:
+ F5 (Certified Administrator | Certified Technical Specialist)
+ Cisco (CCNA, CCNP: Routing & Switching | Security | Voice | Data Center)
+ Palo Alto Certified Network Administrator (PCNSA)
+ Arista Network Administrator
+ ForeScout Administration
+ AWS Cloud / Azure Administrator certification desiredR
Raymond James Financial, Inc.