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Network Operations Analyst

IntraEdge
  • Scottsdale, AZ
    27 days ago

    Job Description

    MUST BE LOCAL TO PHOENIX - onsite 3 times per week.
    Under direct supervision, the Network Operations Analyst I sets up, configures, monitors, and supports network services and infrastructure.
    Responsibilities:
     
    • Research, diagnose and resolve Tier II network, circuit, telephony issues.
    • Perform tracking and management of network events to resolution.
    • Install, configure, support and maintain network service devices, telecommunications and LAN/WAN hardware and software.
    • Troubleshoot basic network access issues and implements network security policies and procedures.
    • Assist employees, vendors or other customers by answering questions related to network operations procedures and services.
    • Complete work in a timely and accurate manner while providing exceptional customer service.
    • Conduct training and creates documentation for Service Desk and other support teams on new network hardware or services being rolled out to the enterprise.
    • Follow Incident Management Procedures and assist with Customer Communication for High Priority issues affecting the enterprise.
    • Work with vendors to escalate trouble tickets, determine Root Cause for outages and chronic issues.
    • Other duties as assigned.


    Qualifications:
     
    • This position requires a minimum of one-year network operations experience.
    • Proven knowledge of three or more of the following systems is necessary: network operating systems, network topologies, network hardware, computer operating systems, routing, switching, data privacy, security and telecommunication systems.
    • Working knowledge of network services availability, performance, and security is required. Intermediate level desktop computer software experience is necessary, including skills in Microsoft Office.
    • Understanding of point of sale and payment systems is preferred.
    • Working knowledge of commonly available tools, including, but not limited to, ARMT, Orion, NNMI and BSM is preferred.
    • This position requires excellent communication, interpersonal and customer service skills.
    • The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
    • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
    • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
    • In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
    Educational Requirements:
    This position requires a Bachelor's degree in Computer Science, information Technology, IT Engineering or related field or equivalent work experience.

    Numbers & Facts

    LocationScottsdale, AZ

    Skills

    • Communication Skillsunmatched
    • Communications Equipment Maintenanceunmatched
    • Computer Hardwareunmatched
    • Computer Networksunmatched
    • Computer Scienceunmatched
    • Computer Softwareunmatched
    • Customer Support/Serviceunmatched
    • Desktop PCunmatched
    • Documentationunmatched
    • Event Managementunmatched
    • Identify Issuesunmatched
    • Incident Managementunmatched
    • Information Technology & Information Systemsunmatched
    • Information/Data Security (InfoSec)unmatched
    • Interpersonal Skillsunmatched
    • Local Area Network (LAN)unmatched
    • Microsoft Officeunmatched
    • Network Administration/Managementunmatched
    • Network Monitoringunmatched
    • Network Operating Systemsunmatched
    • Network Performance/Analysisunmatched
    • Network Routingunmatched
    • Network Securityunmatched
    • Network Supportunmatched
    • Network Switchingunmatched
    • Network System Hardwareunmatched
    • Network Topologyunmatched
    • Operating Systemsunmatched
    • Operations Processesunmatched
    • Point of Sale (POS) Systemsunmatched
    • Policy Implementationunmatched
    • Privacy Controlsunmatched
    • Problem Solving Skillsunmatched
    • Product/Service Launchunmatched
    • Resolve Customer Issuesunmatched
    • Root Cause Analysisunmatched
    • Telecommunicationsunmatched
    • Telephonyunmatched
    • Time Managementunmatched
    • Training/Teachingunmatched
    • Trouble Ticketsunmatched
    • Wide Area Network (WAN)unmatched

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