Network Operations Center

This role part of Network Operations Center team (NOC) will be on point for Network Monitoring function for supporting Care Delivery Organizations (CDOs). This role may include travel up to 25% of time if needed per business needs.

Role:
1. Point person to support Network Monitoring needs of various CDOs
2. Take action to help solve issues for CDO Network needs.
3. Help setup and monitor alerts including use of CDO Dashboards
4. Configuration of Network hardware appliance at targeted remote sites as needed
5. Be liason between local CDO teams and Monitoring function
6. Be an expert in using various Network Monitoring tools such as NetScout Pulse, NNMi, Splunk and more.
7. If needed by business, travel to local sites to support business function to solve network performance related issues.
8. Ability to participate in 24 7 OnCall Rotation 365 days per calendar defined for Technology Operation s needs.

Minimum Requirements:
1. 7+ years expereince in using Network Monitoring tools such as Network Node Manager, Splunk, Deep packet inspection capabilities (using NgOne and NetScout Pulse)
2. 3+ years experience in providing white glove service based on End user experience telemetry insights
3. 5+ years technology experience in Technology Operations (Network, Databases, Applications etc.)
4. 3+ years experience in Linux (RHEL)
5. 3+ years experience in various Database systems - Cassendra, MongoDB, MySQL or Postgres
6. 5+ years experience in using Event Management (e.g. Interlink) and Incident Management (Service Now)
7. 2+ years experience in consuming Data Visualizations dashboard (e.g. Power BI or Grafana) for Alert Management