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Network Operations Center (NOC) Technician II - Day Shift

Dynascale Technologies

Los Angeles, CA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Apache, BIND (Berkeley Internet Name Domain) DNS Server software, CentOS, Cloud Computing, Collocation, Communication Skills, Computer Engineering, Computer Firmware, Computer Science, Computer Storage Hardware, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), DNS Name Resolution, Disaster Recovery, Email Technology, Ethernet, File Systems, Firewall Administration, Hardware Configuration Management, Hardware Installation, Hardware Virtualization, Help Desk, Hybrid Cloud, Hypervisors, IP (Internet Protocol), Identify Issues, Information Technology & Information Systems, K Virtual Machine (KVM), LAMP (Linux Apache MySQL PHP/Perl/Python), Lift/Move 50 Pounds, Linux Administration, Linux Operating System, Microsoft Active Directory, Microsoft Hyper-V, Microsoft IIS Web Server (Internet Information Services), Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Network Administration/Management, Network Operations Center, Network System Hardware, Node.js, Onboarding, Open Source, Operating Systems, Perl Programming Language, Physical Demands, Presentation/Verbal Skills, Private Cloud, Problem Solving Skills, Python Programming/Scripting Language, RAID Storage, Replication and Remote Mirroring, Resolve Customer Issues, SMTP (Simple Mail Transfer Protocol), SNMP (Simple Network Management Protocol), SSH (Secure Shell), Server Support, Software Patches, Staff Training, Standard Operating Procedures (SOP), Storage Area Network (SAN), Subnetting, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Testing, Ubuntu, Unix Shell Programming, VMWare, Virtualization, Windows PowerShell, Writing Skills, iptables, nginx Web Server
LOCATION
Los Angeles, CA
POSTED
30+ days ago

Dynascale is a leading cloud solutions provider specializing in private and hybrid cloud, managed Kubernetes, customized managed services, bare metal, colocation, and disaster recovery as a service. With over 30 years of experience, we help IT organizations accelerate digital transformation through seamless onboarding, tailored security, and transparent, fixed-cost services.


PositionSummary

TheNetwork Operations Center (NOC) TechnicianIIismid-levelNetworkOperationsCentertechnicalroleresponsible fordatacenterandcloudcustomertechnicalsupportrequiringgoodcomprehensionofIP networking,DNS,serverhardware,networkhardware,storagehardware,ethernet,server virtualization, storage area networks, Windows server administration, and Linux server administrator.

CoreResponsibilities
  • Monitor datacenter infrastructure, respond to alerts, troubleshoot, and communicate with internal teams
  • Monitor customer ticketing system, respond to requests, and communicate with customer to resolve issues
  • Provide hands-on support when needed on customer systems
  • Work with internal engineering teams on supporting infrastructure and installing new infrastructure
  • Complete scheduled tasks as part of NOC team to ensure proper operations
  • Generate well-written SOP that meet company’s standard
  • Training new NOC technical staff

Required Knowledge, Skills, and Abilities (KSAs)

  • Proven technical competency in “IP network and DNS” plus 3 additional from the following core skill areas:
    • Server, Network, Storage hardware
    • Server Virtualization with Hypervisors VMware, Hyper-V, or KVM
    • Storage Area Networks
    • Windows Systems Administration
    • Linux Systems Administration
  • Very reliable and possesses the flexibility to handle different tasks
  • Intermediate experience supporting Linux (CentOS & Ubuntu) and Windows servers (2016 to 2022) OS including Active Directory & GPO
  • Advance skill in utilizing Linux and Windows logs
  • Thorough understanding of Linux commands, filesystems and shell scripts
  • Intermediate skills in troubleshooting IP network in a Linux and Windows environment such as TCP/IP, subnetting, DNS records & resolution, DHCP, SSH, Iptables etc.
  • Strong hardware (RAID 1,5,6,10, RAID controllers & i-Drac) configuration and troubleshooting skills including patching and firmware updates
  • Excellent oral and written communication skills and willingness to work effectively as a member of a support team. At the same time, has the ability to solve problems on their own when necessary
  • Fast and efficient customer service skills. Experience working with help desk ticketing system, writing e-mail responses, and providing basic written instructions
  • Basicskillintroubleshootingandconfiguringhardwarefirewall
  • Intermediate skill of cloud building or migration
  • Ability to install, configure & operate Veeam including backup, replication and restoration
  • Knowledge of installing and configuring Zabbix server

Education and Experience Requirements

  • 3 years of experience in IP Networking and DNS required
  • 3 years of experience in installing & supporting Windows servers and Linux operating system required
  • 2 years of experience dealing with common services, programing languages and monitoring systems such as SMTP, SNMP, BIND, Apache, IIS, NGINX, Powershell, Perl, Python, Node.JS, and HA Proxy preferred
  • 2 years of experience installing and configuring Hyper-V, VMWare, or some Open-Source virtualization platform required
  • Experience working in a data center preferred
  • 1 year experience in Veeam installation, configuration and operation required
  • 1 year experience in Zabbix installation and configuration preferred
  • 1 year experience in updating & configuring basic hardware firewall required
  • Experience with Linux and LAMP stack both in system administration and installation/configuration preferred
  • Bachelor’s degree in computer science, computer engineering, information systems, or equivalent preferred
  • Any IT certification is a plus
Languages
  • Fluency,bothwrittenandspoken,inEnglishisrequired.

Working Conditions & Physical Requirements

  • Travel:Willingnessandabilitytotraveldomesticallyandinternationallypreferred.
  • Physical Requirements:
    • Ability to occasionally lift and/or move up to 50 pounds.
    • Occasionallyrequiredtorunanddressnetworkorpowercables.
KeyPerformanceIndicators(KPIs)
  • SystemUptime:Maintainsystemuptimeat99.9%orhigherforcritical infrastructure.
  • IncidentResponseTime:Respondtohighprioritycustomerticketswithin1hour, Stabilize critical infrastructure incidents within 4 hours of initial notification, and non-critical incidents within 1 business day.
  • ProjectDelivery:Successfullycomplete90%ofinfrastructureprojectswithin scope, on time, and within budget.
  • AutomationEfficiency:Implementandmaintainautomationscripts thatreduce manual intervention by 25% or more.
  • BackupSuccessRate:Achieve100%backupsuccessrateforcriticalsystemsand services.
  • SecurityRemediation:Addressandresolve100%ofhigh-prioritysecurityfindings within 72 hours.
  • ClientSatisfaction:Maintainclientsatisfactionwithpresalesandsupportefforts at 90% or higher based on feedback surveys.
  • DocumentationAccuracy:Ensure100%accuracyinsystemdocumentation,with updates completed within 72 hours of changes.

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Dynascale Technologies

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