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Network Operations Center Tier 1 Shift Lead

MicroTech

Orlando, Florida

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JOB DETAILS
SKILLS
Analysis Skills, Business Process Management, CCNA - Cisco Certified Network Associate, Communication Skills, CompTIA - Computing Technology Industry Association, Customer Relations, Customer Support/Service, Disability Accommodations, IP (Internet Protocol) Routing, ISO (International Organization for Standardization), ISO 9001, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Leading Edge Technology, Network Administration/Management, Network Monitoring, Network Operations Center, Network Protocols, Network Topology, Operational Support, Operations Management, Problem Solving Skills, Productivity Management, Professional Services, Quality Management, Routing Protocols, Small Business, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Leadership
LOCATION
Orlando, Florida
POSTED
30+ days ago
Overview:

MicroTech is currently seeking a Network Operations Center Tier 1 Shift Lead to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.

Responsibilities:

The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts. This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency. Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers.  This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support. 

Qualifications:
  • Relevant certifications such as ITIL v3, CompTIA, CCNA  
  • A minimum of five (5) years’ relevant experience in Tier 1 support operations 
  • Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques. 
  • Hands-on experience with network monitoring tools and ticketing systems. 
  • Excellent problem-solving and analytical skills to identify and resolve network issues efficiently. 
  • Effective communication skills for interacting with customers, technical teams, and management. 
General Information: MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes. We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include: •Insurance (medical, dental vision) •Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service) •401k Plan with Employer Matching Contribution •11 Company-Paid Holidays •Tuition Assistance •Voluntary Benefit Programs •Corporate Discounts MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

About the Company

M

MicroTech

MicroTech is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and National Minority Supplier Development Council (NMSDC) certified Minority Business Enterprise (MBE) delivering robust process-driven performance for mission success. MicroTech applies its regimented process, enterprise IT experience, and state-of-the-art engineering solutions to integrate different technologies and create proven results. A prime contractor of over 100 Federal projects and more-than-25 procurement/contract vehicles, MicroTech offers access to 2500 vendors and a million technology solutions across public sector and commercial markets. MicroTech’s core capabilities are: Technology Services & Systems Integration, Telecom, Unified Communications & Collaboration, Cloud Solutions, Secure Networking & Cybersecurity, and Products & Managed Service Solutions. MicroTech is an Inc. 500 Hall of Fame member, a Red Herring Global Top 100 Technology Innovator, a Deloitte Tech Fast 500 business, and a Fastest Growing Private Communications / Networking Company in the Washington DC Metro area. From 2009 -2011 MicroTech was the fastest growing Hispanic Business in the Nation and since 2008 has been consistently identified as one of the top Hispanic and Service-Disabled Veteran-Owned Companies in the Nation. ISO 20000 and ISO 9001:2008 certified, CMMI Level 2 certified, and ITIL management qualified, MicroTech is headquartered just outside the Nation’s Capital in Vienna,VA, with key offices throughout the U.S.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Computer/IT Services
FOUNDED
2004

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