JOB DESCRIPTION
Location: New York hybrid
Duration: 11 months
Interview process: 2 internal evaluation + 1 F2F at NYC client site
Job Description:
Network Operations Engineer (L1/L2)
Day to day on Palo Alto (with Panorama) is a must, however. Prisma Access as well as
Prisma Access SDWAN are highly desirable. If they don't have ACI but have Azure Network,
that would be acceptable. Routing and switching can be evaluated on a case by case
however they should have at least some experience with BGP/OSPF as its quite common.
Required Technical Skills
Azure networking experience
L2 (Hands-on troubleshooting level)
Palo Alto Firewalls (NGFW)
Prisma Access
Prisma SD-WAN
Routing & Switching
o BGP, OSPF
o Cisco Catalyst switches
o Cisco ACI (basic operational knowledge)
Cisco Client
o NAC enforcement
o TACACS+ administration
L1–L2
Meraki Wireless
Network monitoring tools (Opsmanager) and alerting systems -------------------------------------------------------
Role Summary
We are seeking a Network Operations Engineer (L1/L2) to support and maintain the
organization's global network infrastructure. The role is responsible for monitoring,
troubleshooting, and operational management of enterprise network and security
platforms, ensuring high availability and performance across WAN, LAN, SD-WAN,
wireless, and security environments.
The ideal candidate will have strong troubleshooting skills and hands-on experience with
network and security technologies, along with the ability to manage incidents, changes,
and vendor coordination effectively.
Key Responsibilities
Incident Management & Troubleshooting
Troubleshoot and resolve end-user and system issues across:
o PANW Firewalls, PANW SD-WAN, PANW Prisma Access
o Routing & Switching environments
o Wireless and NAC (CISCO Client)
Perform initial analysis, L2 troubleshooting, and escalate when required
Support global network incidents, outages, and performance degradation
Monitoring & Alert Handling
Monitor network alerts, dashboards, and monitoring tools
Perform triage and take corrective actions based on alerts
Ensure proactive identification of issues and minimize downtime
Vendor & TAC Management
Open and manage TAC cases with OEM vendors (e.g., Palo Alto, Cisco)
Coordinate with ISPs and service providers for circuit issues
Track and follow up until resolution
Network Operations & Administration
Perform routine network operations including:
o URL allowlisting, firewall changes
o Log analysis (traffic, URL filtering, blocked ports)
Maintain monitoring systems and ensure devices are onboarded
Change & Release Management
Submit change requests and participate in CAB discussions
Implement approved changes in production (low/medium risk changes)
Ensure proper documentation and rollback plans
Upgrades & Maintenance
Perform software upgrades and patching for:
o PANW Firewalls
o CSCO Switches
o PANW SD-WAN appliances
Assist in lifecycle management activities
Configuration & Deployment
Configure network and security devices under guidance:
o Firewall rules, SD-WAN policies
o Switch VLANs, routing updates
o Client device onboarding (NAC/TACACS+)
Experience & Qualifications
3–7 years of experience in Network Operations / NOC / NetOps
Strong troubleshooting mindset with structured approach
Experience working in enterprise environments with multiple vendors
Familiarity with ITIL processes (Incident, Problem, Change Management)
Basic understanding of network security and access control
Preferred Skills
Experience working in global network environments
Exposure to firewall/SD-WAN/cloud networking platforms
Certifications (optional but beneficial):
o CCNA / CCNP
o Palo Alto PCNSE / PCNSA
Soft Skills
Strong communication skills for incident handling and stakeholder updates
Ability to work in a 24x7 operational environment (if applicable)
Attention to detail and documentation discipline